Commercial Operations Specialist

Paycom; Maple Grove (MN); On-site; USD 90,000 - 125,000; Full time

Job summary

Gradian Thermal Solutions in Maple Grove, MN seeks a senior Commercial Analytics professional to own the demand signal, price analytics and reporting across Sales, Operations and Supply Chain. You will build dashboards, drive SIOP inputs, and deliver insights that improve margins and forecast accuracy.

You will analyze performance by market and product family, support quotes with margin analysis, and present executives with timely, data-driven decisions.

Qualifications

• Bachelor's degree in a related field required.
• 4–6 years in commercial analytics, sales operations, demand planning or related discipline.
• Advanced Excel and Power BI proficiency.
• Experience working with CRM and ERP data.

Responsibilities

• Build and maintain the commercial demand signal from Salesforce: pipeline by product family, weighted and unweighted, phased to expected award date.
• Reconcile the CRM pipeline to the SIOP demand plan each cycle and explain variance by market and product line.
• Own the commercial inputs pack for the monthly SIOP meeting; partner with Operations and Supply Chain on capacity implications.
• Flag capacity-relevant opportunities early: large, long-lead or non-standard jobs that need factory visibility before Job Commit.
• Maintain the NPD pipeline view so engineering capacity can be planned against what is coming.
• Baseline and publish forecast accuracy by market, product family and seller; run the error analysis behind it.
• Commercial analytics and reporting: Build and maintain dashboards covering revenue, margin, pipeline, bookings and backlog.
• Analyze performance by market, product family and channel; explain movement rather than only reporting it.
• Deliver executive and board reporting on a published schedule.
• Maintain the definitions behind every published metric so numbers reconcile across audiences.

Skills

Advanced Excel

Analytical reasoning

Cross-functional collaboration

Education

Bachelor's degree in business, finance, supply chain, engineering or a related field

Tools

Power BI

CRM/ERP software

Salesforce reporting

Job description

Gradian is an engineering-led, full-line thermal solutions partner serving data center and other mission-critical, commercial, and industrial markets. Headquartered in Maple Grove, MN, with additional facilities across North America, we design and manufacture liquid cooling systems, air handling equipment, heat rejection units, and modular, factory-assembled thermal management solutions.Gradian was founded through the unification of four complementary, established brands: MAS HVAC, Daedex, DeepCoolAI, and EcoChillers. Together, we act as a single-source provider, deploying cooling technologies as scalable systems optimized for efficiency, spatial constraints, and overall performance. With a vertically integrated engineering and manufacturing model, we pair rapid design turnaround with precision fabrication, so customers can move faster on complex projects where reliability, timeline, and quality all matter.Why work hereAt Gradian, you'll work alongside others who get genuinely fired up by complex problems, see your work go from first sketch to job site in weeks, not years, and know that while we're developing the technologies critical for AI infrastructure to scale, our culture remains people-first by design.It is core to our identity that we operate as one team — driving to win together, energizing others, and building lasting relationships that make the work fun and rewarding.Position Summary:Owns the commercial demand signal that feeds sales, inventory and operations planning, and supports profitable growth through commercial analytics, pricing tools and reporting. This seat is where the pipeline stops being a sales artefact and becomes a planning input the factory can act onKey Responsibilities:Demand planning and SIOP inputBuild and maintain the commercial demand signal from Salesforce: pipeline by product family, weighted and unweighted, phased to expected award date.Reconcile the CRM pipeline to the SIOP demand plan each cycle and explain variance by market and product line.Own the commercial inputs pack for the monthly SIOP meeting; partner with Operations and Supply Chain on capacity implications.Flag capacity-relevant opportunities early: large, long-lead or non-standard jobs that need factory visibility before Job Commit.Maintain the NPD pipeline view so engineering capacity can be planned against what is coming.Baseline and publish forecast accuracy by market, product family and seller; run the error analysis behind it. Commercial analytics and reportingBuild and maintain dashboards covering revenue, margin, pipeline, bookings and backlog.Analyze performance by market, product family and channel; explain movement rather than only reporting it.Deliver executive and board reporting on a published schedule.Maintain the definitions behind every published metric so numbers reconcile across audiences. Pricing and commercial supportPerform pricing and margin analysis in support of quotes and proposals.Maintain pricing models and the tools sales uses to price work.Support delegation of authority approvals: assemble the submission pack and track the approval to a decision.Monitor realized margin against quoted margin and surface the variance. Sales tools and commercial resourcesBuild and maintain pricing and quoting tools used by the field.Maintain proposal templates and the standard bid document set.Standardize sales-facing resources so the field works from one current version.Second ResponsibilitiesCustomer and Market IntelligenceCustomer and segment analysis in support of coverage and account planning.Competitive monitoring on product, lead time and pricing posture. Commercial process improvementCommercial Process ImprovementsDocument commercial workflows and keep the documentation current.Identify automation opportunities and specify them for the Revenue Systems team.Required QualificationsBachelor's degree in business, finance, supply chain, engineering or a related field.Four to six years in commercial analytics, sales operations, demand planning or related discipline.Advanced Excel and working command of a BI tool such as Power BI.Experience working with CRM and ERP data.Able to work across Sales, Operations and Supply Chain without a reporting line into any of them.Comfortable owning a recurring operating cadence.Preferred QualificationsManufacturing or industrial experience, particularly engineer-to-order.Exposure to SIOP or a formal demand planning cycle.Salesforce reporting and dashboard experience.Statistical forecasting or demand modelling exposure.Continuous improvement or Lean background.Experience with a configurator or CPQ platformBenefits:Medical, vision, and dental plansShort-term and long-term disability insuranceGroup term life insurance coverageHSA, FSA, and Dependent Care plans available8 paid holidays, 4 floating holidays, and generous PTO policy401k matchingCompany paid eventsAnnual safety shoe allowanceEducation assistance prograEEO Statement:Gradian Thermal Solutions is committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, political affiliation, or any other legally protected status.Employment decisions at Gradian are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind and actively promote a culture of fairness, equity, and opportunity.We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable laws.