Commercial Operations Manager

Syncardia-Systems,-LL; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

SynCardia Systems, LLC in Tucson, AZ seeks an experienced Commercial Operations Manager to lead and coordinate the commercial activities supporting customers, hospital partners, and patients. The role drives day-to-day activities across sales, reimbursement and patient access, hospital contracting, clinical support, commercial logistics, forecasting, and customer development.

The manager will collaborate closely with Engineering, Manufacturing, Quality, Supply Chain, Finance, and Operations to

Responsibilities

• Lead and coordinate commercial activities across sales, reimbursement, and patient access.
• Develop plans for engaging hospital programs and centers of excellence.
• Manage contracting, pricing, and market access with hospital teams.
• Coordinate reimbursement workflows including prior authorization and documentation.
• Ensure clinical support and case coordination with internal resources.
• Drive execution and accountability in a complex medical-device environment.

Skills

Sales leadership

Cross-functional leadership

Forecasting

Contracting

Patient access

Reimbursement

Team management

Job description

Description

Commercial Operations Manager

Position Summary

We are seeking an experienced Commercial Operations Manager to lead and coordinate the commercial activities required to successfully support our customers, hospital partners, and patients.

This position will have broad responsibility across sales, reimbursement and patient access, hospital contracting, clinical support, commercial logistics, forecasting, and customer development. The Commercial Operations Manager will work closely with Engineering, Manufacturing, Quality, Supply Chain, Finance, and Operations to ensure product availability and commercial readiness.

The role serves as the operational link between the commercial organization and the functions required to successfully execute patient cases. The Commercial Operations Manager is responsible for helping move opportunities from initial physician and hospital engagement through reimbursement authorization, contracting, product availability, clinical support, delivery, and post-case follow-up.

This is a hands‑on leadership role for someone who can both manage people and personally drive execution in a complex medical-device environment.

Commercial & Sales Leadership

• Manage and support the day-to-day activities of the commercial and sales organization.
• Establish clear priorities, expectations, and accountability across commercial activities.
• Develop and maintain strong relationships with physicians, hospitals, transplant programs, advanced heart-failure programs, and other key customers.
• Maintain visibility into the commercial pipeline, prospective patient cases, customer activity, and barriers to utilization.
• Drive disciplined follow-up on commercial opportunities and ensure appropriate internal resources are engaged.
• Coordinate activity across Sales, Clinical, Reimbursement, Contracting, Logistics, Manufacturing, and Operations.
• Support achievement of revenue, utilization, and broader commercial objectives.
• Assist senior leadership with commercial planning, forecasting, and execution.

Customer & Center Development

• Develop structured plans for engaging existing and prospective hospital programs.
• Support development and expansion of strategic Centers of Excellence and other high-potential accounts.
• Identify barriers preventing centers from initiating or increasing utilization and coordinate internal resources to address them.
• Maintain consistent engagement with active, inactive, and prospective centers.
• Work with physicians and hospital stakeholders to understand clinical, operational, financial, reimbursement, training, and contracting requirements.
• Support reactivation of centers that are trained or previously active but are not currently utilizing products.
• Ensure new centers progress from initial interest through contracting, training, operational readiness, and patient support.

Reimbursement & Patient Access

• Lead reimbursement activities associated with prospective patient cases.
• Work directly with commercial insurance providers, government payers as applicable, hospital reimbursement teams, case managers, and other stakeholders.
• Coordinate coverage verification, prior authorization, medical-necessity documentation, and supporting reimbursement activities.
• Identify reimbursement barriers that may delay or prevent patient treatment and coordinate escalation when necessary.
• Maintain visibility into reimbursement status for active patient opportunities.
• Serve as a knowledgeable commercial resource to hospitals navigating patient-access and reimbursement requirements.
• Hospital Contracting & Market Access
• Coordinate with hospital contracting, purchasing, supply-chain, value-analysis, finance, and administrative teams as required.
• Support new hospital agreements and updates to existing commercial arrangements.
• Track contracting activity and identify issues that could delay product adoption or patient cases.
• Ensure contracting, reimbursement, training, product availability, and clinical readiness are appropriately coordinated before anticipated cases.
• Work cross-functionally to resolve administrative barriers to utilization.

Clinical Support & Case Coordination

• Coordinate clinical resources required to support hospitals and patient cases.
• Ensure appropriate communication