Commercial Operations Manager

Jackson Hewitt - Headquarters; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Jackson Hewitt - Headquarters is seeking an Operations Manager for a remote role in the United States. You will oversee field operations, coordinate multi-project workflows, and drive process improvements across departments, ensuring timely delivery and clear status reporting.

The position emphasizes cross-functional collaboration, risk management, and data-driven decision making to optimize efficiency in a fast-paced environment.

Qualifications

• Bachelor’s degree in operations management or equivalent related work experience.
• 3+ years of operations, process, or project management experience.
• Experience evaluating, designing, and implementing processes is a plus!
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Experience using Excel to analysis data (pivot tables, VLOOKUP, and formulas).
• Excellent organizational, prioritizing, and time management skills.

Responsibilities

• Oversee field operations, coordinate and supervise project workflows and timelines.
• Communicate across departments and revise processes to improve productivity and reduce friction.
• Identify efficiencies, manage multiple work streams, and escalate risks as needed.
• Ensure projects and processes are effectively communicated and tracked.
• Act as liaison between field and corporate partners (technology, marketing).
• Evaluate security levels based on access needs and maintain governance.
• Other duties as assigned.

Skills

Operations management

Project management

Process improvement

Data analysis

Microsoft Office

Excel

Pivot tables

VLOOKUP

Cross-department collaboration

Time management

Communication

Analytical thinking

Team player

Education

Bachelor’s degree in operations management or equivalent

Tools

MS Office Suite

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Operations Manager performs a critical oversight function for field operations. Responsible mainly for communication, and the coordination and supervision of the operational workflow for all operations projects and processes; including creation, management of all timelines, information coordination, maintaining status reporting, monitor the field operations processes, and looks for ways to increase productivity. Cross-departmental contact, working to create or revise processes to improve workflows and minimize points of friction.

What you'll do here:

• Look for efficiencies and opportunities to continually streamline processes and procedures.
• Gain an understanding of Marketing, Financial Products, Creative, Finance, and Technology operational processes to be the key driver and supervisor of all assigned projects and timelines to drive accountability and results.
• Drive completion of assigned projects by closely managing project timeline and elevating potential risks to gain resolution.
• Identify potential problems and points of friction and working to find solutions to maximize efficiency.
• Manage and prioritize multiple work streams.
• Ensure all projects, initiatives, and processes are effectively communicated.
• Identify opportunities to expand or shift course in order to take advantage of changes in the market.
• Assess and analyze data to identify and support improvement initiatives.
• Act as the liaison between field and corporate partners, such as technology and marketing.
• Evaluate and assign technology security levels based on access needs.
• Other duties as assigned.

Skills you’ll bring for success:

• Bachelor’s degree in operations management or equivalent related work experience.
• 3+ years of operations, process, or project management experience.
• Experience evaluating, designing, and implementing processes is a plus!
• Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook).
• Experience using Excel to analysis data (create pivot tables, use VLOOKUP, and write formulas).
• Excellent organizational, prioritizing, and time management skills.
• "Big picture" thinking, finding the best path forward using all the available data.
• Creativity to come up with several ideas about a topic, thinking outside the box.
• Proven ability to examine a process and determine areas of friction and design a creative resolution.
• Ability to build consensus and relationships among various departments.
• Ability to learn quickly and to retain information. Must be analytical and be able to comprehend how multiple systems interact. Technically savvy!
• High sense of urgency and ability to manage multiple priorities.
• Exhibits a high energy level as well as a positive attitude.
• Aptitude to work well independently and within a team environment, demonstrating strong interpersonal skills.

This is a remote position.