Commercial Marketing and Customer Experience Trainee

Shaw Industries Group, Inc.; Cartersville (GA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Career development opportunities

Job summary

Shaw Industries Group, Inc. is launching a Commercial Marketing & Customer Experience (MCX) Training Program in Cartersville, GA. The 18‑month program rotates through three 6‑month assignments with Patcraft, Shaw Contract, and Customer Experience, developing skills in marketing, branding, and customer insights.

You’ll gain hands-on exposure to proposals, contracts, and cross‑functional initiatives while joining a world‑class organization committed to sustainability and growth.

Qualifications

• Recent graduate or current student in Marketing, Business, PR, Communications or related field.
• Solid understanding of marketing principles and digital marketing tools.
• Strong communication and interpersonal skills; collaborative in fast-paced settings.
• Proactive, eager to learn and grow within Shaw's MCX program.

Responsibilities

• Complete three 6-month rotations across Patcraft, Shaw Contract and Customer Experience.
• Engage in branding strategies, customer insights, and loyalty initiatives as part of the program.

Skills

Strong communication

Marketing principles

Digital marketing tools

Collaborative work

Proactive attitude

Education

Marketing, Business, PR, Communications degree

Job description

Job Title: Commercial Marketing and Customer Experience Trainee Position

We are currently hiring for our January 2027 and June 2027 cohorts of the Marketing & Customer Experience (MCX) Training Program. If you are a recent graduate, soon-to-be graduate, or a professional early in your marketing career who is eager to build skills, gain cross‑functional exposure, and grow within a world‑class organization. Overview: Shaw Commercial, a division of Shaw Industries, Inc., leads in commercial interiors by combining the unique strengths of two distinct commercial flooring brands – Patcraft and Shaw Contract. This strategy maximizes the shared strengths of the Shaw enterprise including manufacturing, technology, quality and performance, to provide sustainable, innovative products, while also providing a wide range of personalized products and services from each brand.

What We Offer

The Commercial Marketing & Customer Experience (MCX) training program is designed to shape future leaders within our commercial division. Over 18 months, participants will rotate through three 6-month rotations, offering hands‑on exposure to various career paths within marketing and customer experience. You’ll explore emerging trends, branding strategies, business development, and customer insights, preparing you for a dynamic career in our industry.

How the Program Works

You will complete one rotation with each of the following key teams:

• Patcraft
• Shaw Contract
• Customer Experience

Throughout these rotations, you’ll learn about marketing strategies, customer loyalty initiatives, proposal writing, contract management, and more, while gaining insights into our two flagship commercial brands.

Location: The Create Centre The training program is based at the award‑winning Create Centre in Cartersville, Georgia. For the first six months of the program, we’ll provide corporate housing to help with relocation.

Why Choose the MCX Program

This unique opportunity offers you an inside look at the operations of our industry‑leading commercial brands and customer experience team. You’ll gain valuable insights and knowledge to guide your long‑term career decisions. Throughout the program, you’ll be fully immersed in various departments, brands, and experiences, empowering you to forge a fulfilling career path at Shaw Industries that aligns with your passions and strength.

Requirements

• Recent graduate or currently pursuing a degree in Marketing, Business, Public Relations, Communications or a related field.
• Strong communication and interpersonal skills.
• Basic understanding of marketing principles and digital marketing tools.
• Ability to work collaboratively in a fast‑paced environment.
• Proactive attitude and a willingness to learn.

Benefits

• Comprehensive training and mentorship from experienced CX and marketing professionals.
• Exposure to various areas of our commercial business, fostering career development.
• Opportunity to contribute to impactful business initiatives within Shaw’s commercial business.

Competencies

• Build Trusting Relationships
• Learn Continuously
• Adapt and Change
• Deliver Compelling Comm
• Initiate Action

Why Shaw Commercial

Innovation, Leadership, and Sustainability. At Shaw Commercial, you’ll become part of a culture driven by innovation, design thinking, and a commitment to environmental responsibility. As an industry leader, we are at the forefront of cutting‑edge aesthetics and sustainable design, combining beauty, high performance, and quality craftsmanship. Backed by the strength and stability of Berkshire Hathaway, with over $6billion in annual revenue, Shaw Commercial is a trusted global brand known for its Cradle to Cradle® certified products and carbon‑neutral manufacturing facilities. We continue to set the standard for responsible, high‑quality flooring, supported by industry‑leading warranties and a comprehensive global reclamation and recycling program.

Work Shift

12 Hr non‑rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts PM

Equal Opportunity Employer

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Company History

Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same.

Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider

Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn More

Operational Excellence

Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn More

Award Winning

The success of our company and the success of our associates go hand‑in‑hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn More

Sustain Human Ability

At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More

Community Partner

From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More

In The News

There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More