Commercial Loan Servicing & Documentation Specialist

U.S. Bank; Marshall (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is hiring a Loan Servicing Analysis and Support Processor in Marshall, MN to support accurate servicing of commercial bilateral loan inquiries. The role involves reviewing loan documentation, validating system information, and documenting actions.

You will collaborate with bankers, relationship managers, and internal partners to respond to inquiries. Responsibilities include reviewing files for accuracy, resolving discrepancies, and contributing to process improvements.

Qualifications

• Strong attention to detail is required.
• Strong organizational skills and ability to manage deadlines in a fast-paced environment.
• Effective written and verbal communication skills, including documenting findings clearly.
• Ability to work independently on assigned tasks while collaborating across the team.

Responsibilities

• Process servicing activities for commercial bilateral loans in alignment with internal policies, loan documentation standards, regulatory requirements, and established procedures.
• Review assigned work for accuracy, completeness, timeliness, and appropriate supporting documentation while meeting SLAs and quality expectations.
• Research and resolve routine to moderately complex discrepancies through document review, system comparison, payment or amortization review, and guidance consultation.
• Review loan files, transaction histories, and system data to gather facts, validate information, and support inquiries.
• Document research steps, decisions, outcomes, and open items for audit or quality purposes.
• Identify unclear steps or workflow improvements and escalate where needed.
• Assist with documenting current-state processes and updating job aids and checklists.
• Collaborate with internal partners across Operations, Risk, Compliance and other teams engaged in loan servicing.

Skills

Attention to detail

Organizational skills

Communication skills

Independent work

Tools

Excel

Job description

U.S. Bank is hiring a Loan Servicing Analysis and Support Processor in Marshall, MN to support accurate servicing of commercial bilateral loan inquiries. The role involves reviewing loan documentation, validating system information, and documenting actions.

You will collaborate with bankers, relationship managers, and internal partners to respond to inquiries. Responsibilities include reviewing files for accuracy, resolving discrepancies, and contributing to process improvements.