Commercial Loan Operations Specialist

Eastern Bank Careers; Brockton (MA); Hybride; USD 41 000 - 52 000; Plein temps

Résumé du poste

Eastern Bank Careers is seeking a Commercial Loan Operations Specialist based in Brockton, MA with 2–3 days in the office. The role involves booking and managing commercial loan portfolios, processing modifications, payments, and reconciliations, while maintaining strong controls and audit readiness.

The ideal candidate has 5+ years in commercial loan operations, solid understanding of loan accounting and ledgers, and proven ability to collaborate across bank lines.

Qualifications

• Bachelor’s degree in business, Finance, Accounting, Economics, or related field preferred.
• 5+ years of experience in commercial loan operations, loan servicing, accounting operations, syndicated lending, or related banking function.
• Experience with core loan systems and general ledger reconciliation processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across multiple business lines.

Responsabilités

• Book and maintain commercial, syndicated, participated, and institutional loans within the core loan servicing system.
• Process loan modifications, renewals, extensions, amendments, rate changes, tranche activity, commitments, and new loan funding transactions.
• Process loan payments, advances, paydowns, payoffs, fees, and other monetary transactions.
• Review and reconcile loan balances, accrued interest, and payment activity against documentation and notices.
• Research, resolve, and document general ledger variances and reconciliation differences related to loan activity.
• Support purchased and sold portfolios, including payment processing, rate changes, principal remittances, and investor reporting.
• Review loan documentation to ensure system setup reflects contractual terms including payment structures and amortization schedules.
• Partner with Commercial Banking, Credit, Treasury, Accounting, Servicing, and external banks for accurate servicing and reporting.
• Analyze and resolve loan servicing exceptions, transaction discrepancies, and operational breaks.
• Prepare and support internal audits, regulatory examinations, and control testing activities.
• Maintain adherence to procedures, internal controls, and risk management standards.

Connaissances

Attention to detail

Analytical problem-solving

Prioritization

Collaboration

Formation

Bachelor’s degree in business/finance/economics

Outils

FIS loan servicing system

Microsoft Excel

Loan servicing systems

Description du poste

Commercial Loan Operations Specialist - Based in Brockton MA (2-3 days a week in the office)

Pay Range: $30.69- $38.36 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Key Responsibilities

Loan Boarding and System Set Up

• Book and maintain commercial, syndicated, participated, and institutional loans within the FIS bank's core loan servicing system.
• Process loan modifications, renewals, extensions, amendments, rate changes, tranche activity, commitments, and new loan funding transactions.

Loan Monetary Transactions and Balancing

• Accurately process loan payments, advances, paydowns, payoffs, fees, and other monetary transactions.
• Review and reconcile loan balances, accrued interest, and payment activity against supporting documentation and servicing notices.

Research, Review and Support of Commercial Loan Servicing Activitie s

• Research, resolve, and document general ledger variances and reconciliation differences related to loan activity.
• Support purchased and sold portfolios, including payment processing, rate changes, principal remittances, and investor reporting.
• Review loan documentation to ensure system setup accurately reflects contractual terms, including payment structures, amortization schedules, maturity dates, and interest rate provisions.
• Partner with Commercial Banking, Credit, Treasury, Accounting, Servicing, and external agent banks to ensure accurate servicing and reporting.

Administration, Audit and Controls

• Analyze and resolve loan servicing exceptions, transaction discrepancies, and operational breaks.
• Prepare and support internal audits, regulatory examinations, operational reviews, and control testing activities.
• Maintain adherence to established procedures, internal controls, and operational risk management standards.

Preferred Experience

• Experience supporting commercial, syndicated, participated, institutional, or agent bank loan portfolios, including loan booking, modifications, funding transactions, and servicing activities.
• Strong knowledge of loan accounting, general ledger reconciliations, interest accruals, amortization schedules, and variable-rate lending products, with the ability to research and resolve complex loan and accounting discrepancies.
• Experience working with agent banks and syndicated lending platforms.
• Ability to research and resolve complex loan servicing and accounting discrepancies independently.
• Strong attention to detail and analytical problem-solving skills.
• Ability to manage multiple priorities and deadlines in a high-volume, fast-paced environment.
• Strong collaboration skills with all areas of the bank.
• Proficiency with loan servicing and origination systems, Microsoft Excel, and operational reporting tools.

Qualifications

• Bachelor’s degree in business, Finance, Accounting, Economics, or related field preferred.
• 5+ years of experience in commercial loan operations, loan servicing, accounting operations, syndicated lending, or a related banking function.
• Experience with core loan systems and general ledger reconciliation processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple business lines.

What Success Looks Like

The successful candidate will serve as a trusted operational partner responsible for ensuring commercial and syndicated loan transactions are accurately booked, reconciled, serviced, and reported while maintaining strong controls, minimizing operational risk, and supporting a growing and complex commercial lending portfolio.