Sr. Commercial Loan Servicing Specialist - Pittsfield, MA

Berkshire Bank; Pittsfield (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Berkshire Bank is seeking a Banking Operations professional in the Bank Operations division, focused on Commercial Loan Servicing. This non-exempt role involves ensuring accuracy in loan data, processing payments, and supporting complex loan-related processes in Boston or Pittsfield, MA.

The position requires a high school diploma, 5 years in commercial loan servicing, and strong analytical and communication skills.

Qualifications

• High school diploma required; some college or associate degree preferred.
• Minimum 5 years related work experience in commercial loan servicing.
• Knowledge of commercial loan documentation and collateral; commercial loan systems experience preferred.

Responsibilities

• Onboards new loans to the bank's core system after reviewing Credit Approval Memo, documents, and Boarding Data sheet.
• Processes payments, loan advances, and transaction reversals to maintain core system accuracy.
• Processes non-accrual and charge-off entries for the Commercial Loan Department and OREO transfers.

Skills

Problem resolution

Analytical skills

Read loan documents

Navigate loan origination systems

Verbal/written communication

Microsoft Office (Excel, Word)

Organizational skills

Detail oriented

Basic accounting knowledge

Education

High school diploma

Some college/associate degree preferred

Job description

Division: Bank Operations

Department: Commercial Loan Servicing

Reports to: Various

Status: Non-Exempt

Grade: 8

Pay Range: $21.55 - $36.63

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Boston, MA or Pittsfield, MA

Purpose/Objective:

Performs a wide variety of tasks related to loan servicing as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Bank's commercial loan portfolios. Assists the junior staff with questions related to department processes and functions that are more complex in nature.

Key Accountabilities:

May perform some of the following:

• Onboards new loans to the bank's core system reviewing Credit Approval Memo, loan documents and Boarding Data sheet to ensure accuracy. Processes modifications to loans in core ensuring data is accurate for loan functions and reporting requirements.
• Ensures accurate processing of payments, loan advances and transaction reversals necessary to maintain accuracy in the loan core system.
• Processes all non-accrual and charge-off entries for the Commercial Loan Department as well as all OREO transfers.
• Manages and processes the bank's rate indices in IBS Bank Control that are priced daily. Ensures they are processed and updated accurately and timely.
• Reconciles general ledger balances to ensure system accuracy.
• Monitors the Salesforce Queues for requests and processes accordingly.
• Completes Audit Confirmations timely and accurately.
• Monitors and manages Loan Servicing ticklers as needed.
• Handles all aspects of SWAP loans related to the payment process.
• Monitors and service specialty loans such as pooled loans and USDA loans.
• Processes requests from the Workout Department related to SBA repurchases.
• Assists in the testing of new system releases and in new products to ensure continuity. Participates in system-to-system mapping for acquisitions and core system conversions. Troubleshoots and serves as an information resource regarding loan system input.
• Maintains job function procedures.
• Demonstrates excellent customer service skills at all times to promote a positive image for the bank. Handles customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems.
• Troubleshoots routine commercial system problems; provides problem resolution and serves as an information resource regarding system input.
• Performs additional duties, departmental cross-training and participates in special projects as required.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

• High school diploma
• Some college or additional education, associate's degree preferred

Experience:

• 5 years' related work experience
• Knowledge of commercial loan documentation and collateral
• Commercial loan systems experience preferred

Skills & Knowledge:

• Problem resolution capability
• Strong analytical skills
• Ability to read and interpret loan documents
• Proficient in navigation in loan origination related systems
• Excellent verbal/written communication skills
• Proficient in Microsoft Office (Excel, Word) and other report writing software
• Excellent organizational skills with the ability to multitask
• Detail oriented; high degree of accuracy
• Basic accounting knowledge

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].