Commercial Loan Operations Manager

Florida Credit Union; Gainesville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Florida Credit Union in Gainesville seeks a Commercial Loan Operations Manager to oversee loan administration, including supervising two Closers and leading construction management for draws, inspections, and disbursements. The role requires sharp attention to detail and deep knowledge of regulatory requirements.

You will liaise with Relationship Managers, Credit Analysts, attorneys, and vendors to ensure precise and timely loan closings and ongoing servicing while maintaining audit readiness

Qualifications

• Bachelor’s degree in Business, Finance, or related field preferred; equivalent experience considered.
• Minimum 5+ years in commercial loan administration or banking operations with supervisory experience.
• Strong knowledge of commercial loan documentation and regulatory compliance.
• Ability to manage multiple priorities with accuracy and efficiency.
• Excellent interpersonal and cross‑departmental collaboration skills.

Responsibilities

• Supervise two Commercial Loan Closers and provide training and feedback.
• Oversee commercial loan construction management, budgets, draws, inspections and disbursements.
• Review loan documentation for completeness and regulatory compliance prior to closing.
• Serve as primary contact for borrowers, attorneys, title companies, contractors, inspectors.
• Develop procedures, checklists, and quality control for loan administration.
• Ensure loan files are properly documented and compliant with audits.
• Identify efficiency improvements in loan administration and construction management.
• Support senior leadership by facilitating smooth underwriting to closing transitions.
• Provide ongoing training on systems, policies, and regulatory updates.
• Lead HMDA reporting for commercial loans and oversee regulatory submissions.
• Coordinate documentation for audits and regulatory exams.

Skills

Commercial loan knowledge

Regulatory compliance

Leadership / supervisory

Communication skills

LOS proficiency

Education

Bachelor's degree in Business or Finance

Tools

LOS (Abrigo/Sageworks)

Document management platforms

Microsoft Office Suite

Job description

Job Details

• Job Location: FCU HQ - Gainesville, FL 32608
• Position Type: Full Time

Join Our Team at Florida Credit Union – Where Your Future Shines Bright!

About Us:

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you’re not just starting a new job; you’re joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

Why You'll Love Working with Us:

• Dynamic Team Environment: Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
• Extensive Training: Receive comprehensive training to ensure you’re set up for success from day one.
• Exceptional Benefits: Enjoy a competitive benefits package designed with your well‑being in mind.
• Career Growth: Explore numerous opportunities for professional development and advancement within our organization.

Position Overview:

The Commercial Loan Operations Manager oversees the day‑to‑day operations of the loan administration team, including the direct supervision of two Commercial Loan Closers. This role is responsible for ensuring the accuracy, compliance, and efficiency of loan documentation, closing, and post‑closing processes. Additionally, the Manager leads the commercial loan construction management function, ensuring that construction draws, inspections, and disbursements are handled in a timely and accurate manner.

This position requires exceptional attention to detail, strong organizational skills, and a deep understanding of commercial loan documentation, regulatory requirements, and credit union/banking policies. The Commercial Loan Administration Manager serves as a key liaison between Relationship Managers, Credit Analysts, Loan Closers, Attorneys, and external vendors to ensure all commercial loan transactions are executed with precision and professionalism.

Your Key Responsibilities:

• Supervise and manage two Commercial Loan Closers, providing training, guidance, and performance feedback to ensure timely and accurate loan closings.
• Oversee the commercial loan construction management process, including monitoring project budgets, reviewing draw requests, coordinating inspections, and ensuring compliance with loan terms.
• Review loan documentation for completeness, accuracy, and regulatory compliance prior to closing and funding.
• Act as the primary contact for internal staff and external partners (borrowers, attorneys, title companies, contractors, inspectors) to resolve documentation and funding issues.
• Develop and maintain procedures, checklists, and quality control measures to ensure consistent and efficient loan administration practices.
• Ensure that loan files are properly documented, stored, and compliant with internal and external audit requirements.
• Identify opportunities to improve efficiency, accuracy, and member experience within the loan administration and construction management process.
• Support the SVP of Commercial Services and Relationship Managers by facilitating smooth transitions from underwriting to loan closing and servicing.
• Provide ongoing training and development for team members on systems, policies, and regulatory updates.
• Manage commercial loan file organization, quality control, and data accuracy within the LOS (Abrigo/Sageworks).
• Lead HMDA reporting process for commercial loans, ensuring compliance with regulatory requirements.
• Oversee FHLB reporting and submissions, maintaining compliance and accuracy.
• Coordinate and prepare documentation for audits and regulatory exams.
• Develop and maintain procedures for file management, compliance tracking, and reporting workflows.

What We're Looking For:

• Bachelor’s degree in Business, Finance, or related field preferred; equivalent experience considered.
• Minimum 5+ years of experience in commercial loan administration, loan closing, or commercial banking operations, with at least 2 years in a supervisory or leadership role.
• Strong knowledge of commercial loan documentation, construction loan management, and regulatory compliance.
• Proven ability to manage multiple priorities under tight deadlines with accuracy and efficiency.
• Excellent interpersonal and communication skills, with the ability to work collaboratively across multiple departments and with external partners.
• Proficiency with loan origination systems (LOS), document management platforms, and Microsoft Office Suite.
• High attention to detail and a commitment to accuracy, quality, and compliance.
• A current driver’s license.

Ready to Make a Difference?

We want to hear from you!

Qualifications