Commercial Loan Operations Assistant (CLOA)

United Community Bank; Orlando (FL); On-site; USD 40,000 - 58,000; Full time

Job summary

United Community Bank is seeking a Commercial Loan Operations Assistant to support Commercial Relationship Managers with sales, documentation, and loan administration. You will gather information for underwriting, prepare communications, and help manage loan closings and post-close tasks.

The role requires attention to detail, strong communication, and proficiency with MS Office. Local Florida presence is expected for a full-time position with some travel and evening/weekend flexibility.

Qualifications

• 2+ years of credit or customer service experience in the financial services industry
• Commercial loan experience preferred
• Strong interpersonal, verbal, and written communication skills
• Excellent customer service skills
• Proficient in MS Office Suite, including Outlook, Word, and Excel

Responsibilities

• Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting
• Assist with preparation of written communication on behalf of the CRM to include commitment letters, term sheets, etc.
• Complete the Credit Lens Loan Worksheet and engage the Commercial Loan Closer
• Collaborate with CRM, Loan Closers, Underwriter, Doc Prep and outside counsel on loan closings
• Submit customer maintenance requests to Loan Operations and manage WIP files

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization & time management

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office Suite (Outlook, Word, Excel)

Job description

Overview

The Commercial LOA will play a critical role in the commercial lending process by collaborating with Commercial Relationship Managers (CRM) to support new and existing customers. The Commercial LOA will also collaborate with Commercial Loan Closers in facilitating a credit through the commercial process.

What You’ll Do

• Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting:
  • UCC searches
  • Appraisals
  • Environmental assessments
  • Know Your Customer
  • Survey
  • Leases
  • Organizational Documents
  • Applicable insurance; hazard, flood, builder’s risk
  • Beneficial Ownership
  • OFAC
• Assist with preparation of written communication on behalf of the CRM to include commitment letters, term sheets, thank you notes, etc.
• Complete the Credit Lens Loan Worksheet, confirming agreement with final approval documents, to engage the Commercial Loan Closer
• Assist CRM by monitoring reporting and identifying where action needs to be taken, including but not limited to:
  • Maturities
  • Auto-Renew Letter of Credit
  • Insurance
  • Real Estate taxes
• Provide outstanding service and respond to requests from internal and external customers
• Collect customer financial statements, as required by the loan agreement, in a timely manner and load to Credit Lens
• Collaborate with CRM, Commercial Loan Closer, Underwriter, Doc Prep and/or outside counsel on loan closings; collect executed documents from CRM and submit
• Submit customer maintenance requests to Loan Operations for completion
• Transfer and assign notes
• Facilitate ongoing disbursement requests including coordination with Construction Administration
• Complete assigned Post-Close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions as assigned
• Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership.
• Adhere to Corporate policies and procedures as prescribed.
• Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times.
• Provide world‑class service to internal and external customers with a sense of urgency and positive attitude.
• Take ownership of other duties as assigned.

Requirements For Success

• High School Diploma or equivalent
• 2+ years of credit or customer service experience in the financial services industry
• Commercial loan experience preferred
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone and customer service skills
• Proficient in MS Office Suite, including Outlook, Word, and Excel
• Working knowledge of federal and state banking regulations
• Excellent customer service skills
• Attention to detail
• Strong problem solving and critical thinking skills without direct guidance
• Demonstrate strong organization and time management skills and the ability to balance competing priorities to meet multiple deadlines.

Conditions of Employment

Must be able to pass a criminal background & credit check.

FLSA Status

Non-Exempt

SUPERVISORY RESPONSIBILITY

NA

WORK ENVIRONMENT

Varies; will be located in local commercial banking offices

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 10% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $40,019.00 - USD $57,869.00 /Yr.