Commercial Loan Operations Assistant (CLOA)

United Community; Orlando (FL); On-site; USD 40,000 - 58,000; Full time

Job summary

United Community in Orlando is seeking a Commercial LOA support specialist to partner with Relationship Managers and Credit Closers. You will help with sales and admin tasks, gather information for risk assessment, and manage loan-related documents.

This full-time role requires sharp organization, strong communication, and attention to detail. You’ll handle reporting, load statements to Credit Lens, monitor maturities, and assist with post-close activities to keep loans moving.

Qualifications

• 2+ years of credit or customer service experience in the financial services industry.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.

Responsibilities

• Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners.
• Collect, order, and track information required for risk assessment and underwriting.
• Collaborate with CRM, Loan Closers, and Underwriters on loan closings and post-close tasks.

Skills

Communication

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Overview

The Commercial LOA will play a critical role in the commercial lending process by collaborating with Commercial Relationship Managers (CRM) to support new and existing customers. The Commercial LOA will also collaborate with Commercial Loan Closers in facilitating a credit through the commercial process.

What You’ll Do

• Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting:
  • UCC searches
  • Appraisals
  • Environmental assessments
  • Know Your Customer
  • Survey
  • Leases
  • Organizational Documents
  • Applicable insurance; hazard, flood, builder’s risk
  • Beneficial Ownership
  • OFAC
• Assist with preparation of written communication on behalf of the CRM to include commitment letters, term sheets, thank you notes, etc.
• Complete the Credit Lens Loan Worksheet, confirming agreement with final approval documents, to engage the Commercial Loan Closer
• Assist CRM by monitoring reporting and identifying where action needs to be taken, including but not limited to:
  • Maturities
  • Auto-Renew Letter of Credit
  • Insurance
  • Real Estate taxes
• Provide outstanding service and respond to requests from internal and external customers
• Collect customer financial statements, as required by the loan agreement, in a timely manner and load to Credit Lens
• Collaborate with CRM, Commercial Loan Closer, Underwriter, Doc Prep and/or outside counsel on loan closings; collect executed documents from CRM and submit
• Submit customer maintenance requests to Loan Operations for completion
• Transfer and assign notes
• Facilitate ongoing disbursement requests including coordination with Construction Administration
• Complete assigned Post-Close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions as assigned
• Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership.
• Adhere to Corporate policies and procedures as prescribed.
• Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times.
• Provide world-class service to internal and external customers with a sense of urgency and positive attitude.
• Take ownership of other duties as assigned.

Requirements For Success

• High School Diploma or equivalent
• 2+ years of credit or customer service experience in the financial services industry
• Commercial loan experience preferred
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone and customer service skills
• Proficient in MS Office Suite, including Outlook, Word, and Excel
• Working knowledge of federal and state banking regulations
• Excellent customer service skills
• Attention to detail
• Strong problem solving and critical thinking skills without direct guidanceDemonstrate strong organization and time management skills and the ability to balance competing priorities to meet multiple deadlines.

Conditions of Employment

Must be able to pass a criminal background & credit check.

FLSA Status

Non-Exempt

SUPERVISORY RESPONSIBILITY

NA

WORK ENVIRONMENT

Varies; will be located in local commercial banking offices

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 10% travel.

Other

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $40,019.00 - USD $57,869.00 /Yr.