Commercial Loan Assistant

Shelby American, Inc.; Grimes (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Loan Assistant to support the lending department. This role involves processing loans from application to closing, maintaining accurate loan files, and providing exceptional customer service. The ideal candidate will demonstrate strong analytical and problem-solving skills, along with a commitment to teamwork and professionalism. Join a dynamic team where your contributions will enhance the efficiency of loan processing and customer satisfaction. If you are detail-oriented and eager to grow in the banking sector, this opportunity is perfect for you.

Qualifications

• High school diploma required; prior banking experience preferred.
• Ability to read, write, and comprehend simple instructions and correspondence.

Responsibilities

• Process loans from application to closing, ensuring accurate documentation.
• Provide professional customer service to internal and external customers.

Skills

Analytical Skills

Problem Solving

Customer Service

Technical Skills

Interpersonal Skills

Written Communication

Oral Communication

Organizational Skills

Dependability

Adaptability

Education

High School Diploma or GED

Tools

Spreadsheet Software

Word Processing Software

Outlook Email

Job description

Description

Summary

Under direct supervision, but following established policies and procedures, processes loans from application to closing. Establishes loan files, prepares loan documents and processes loan files after closing to ensure that documents are recorded with proper recording authority. Inputs loans into bank computer systems and verifies loans input by other Loan Assistant I’s. Processes loan advances and payments including loan payoffs. Provides professional, timely and courteous customer service to both internal and external customers. Responsibilities include; maintaining lending department specific files, typing routine letters and memos, preparing correspondence in final form, maintaining files and records, and completing special projects as assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review loan worksheets and orders reports necessary to process loans, including but not limited to credit reports, title and lien searches, appraisals, surveys, and title insurance commitments.
• Prepare loan documentation and paperwork for loans of individual borrowing structures, single entity borrowing structures on both Ag and Commercial loans, in accordance with bank policy/procedures.
• Make necessary filing, recording and acknowledgments to perfect liens.
• Enter new loans into the bank database and disburse loan.
• Set up and maintain customer loan files.
• Process paid loan files including terminating or releasing loan collateral.
• Track customer and collateral information and follow-up on exception items as needed.
• Request and obtain evidence of appropriate insurance coverage for each loan according to established procedure/policy.
• Maintain and service existing loans with a minimal amount of guidance and assistance.
• Review loan documentation, new loans entered and the maintenance of existing loans for accuracy and completeness.
• Prepare loan tickets, including loan advances and payments, as required for processing loans and perfecting collateral.
• Process credit inquiries.
• Provide back up support for other Loan Assistant I positions.
• Provide customer service to internal and external customers in a professional, timely and courteous manner.
• As necessary, recommend changes in procedures which improve the operation of the loan assistant department.
• Adhere to State and Federal Banking regulations.

Requirements

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Is able to brainstorm with manager about training and development opportunities, Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages typical customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Does not participate in negative communication about others.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Can fully and effectively communicate process and reasoning in order for others to understand.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Communicates the ability to help others when individual workload allows, as well as communicates the need for help from others to Manager or Loan Assistant III when workload issues arise.

Business Acumen - Understands business implications of decisions.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions, Including asking for help from others when needing assistance in research or processing.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for Understands the need for additional resources in daily work from time to time and works toward the planning of those additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). Prior banking experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Spreadsheet software, Word Processing software, Internet and Outlook E-mail.

Certificates, Licenses, Registrations

Other Skills and Abilities

Other Qualifications

Must be able to travel to all bank locations using own transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.