Commercial Lines Service Leader

Brown & Brown; Irvine (CA); On-site; USD 175,000 - 200,000; Full time

Job summary

Brown & Brown in Irvine, CA seeks a Commercial Lines Service Leader to guide the service team, align goals with profit-center strategy, and drive profitability while maintaining strong client relationships.

The role emphasizes leadership, process optimization, and collaboration across sales and service to deliver exceptional customer experiences and efficient operations.

Qualifications

• 10+ years’ experience in Commercial Lines & Personal Lines including agency management.
• 10+ years’ experience operating in a leadership capacity.
• Valid Property & Casualty Producers License.
• Knowledge of insurance coverage, contracts, and state regulations.
• Proficient knowledge of Microsoft Word, Excel, PowerPoint and Publisher.

Responsibilities

• Set department goals aligned with profit-center strategy and policies.
• Recruitment planning and retention of top talent.
• Develop onboarding for new teammates and define processes.
• Identify inefficiencies and create training plans for service staff.
• Supervise and develop team to enhance client service and profitability.
• Maintain relationships with carriers and partners to maximize opportunities.
• Prepare monthly analyses to track progress toward objectives.
• Ensure compliance with systems, procedures and regulations.
• Foster collaboration between sales and service for a better customer experience.
• Maximize agency management system usage through training and tools research.

Skills

Leadership experience

Commercial & Personal Lines knowledge

P&C license

Agency management experience

Communication & team development

Education

College Degree in a business-related field

CIC designation

CPCU designation

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Commercial Lines Service Leader to join our growing team in Irvine, CA.To drive a culture of success through client retention, new business, efficient processes, and teammate engagement while maintaining positive operating margins for the Property & Casualty departments.How You Will Contribute:Establish, direct and monitor department goals and objectives that are in alignment with the profit center strategy and in accordance with established policies and procedures.Regularly evaluate and identify short-term and long-term department recruitment needs and strategies to retain top talent.Develop an onboarding curriculum for new teammates to ensure successful acclimation to the profit center and clear understanding of the defined processes and procedures.Identify areas of inefficiencies and develop ongoing training plans for service teammates incorporating the use of internal and external resources.Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center’s image and level of service to clients and companies.Maintain strong relationships with carrier and industry partners to increase opportunities and maximize contingencies, as it relates to optimizing products and services.Review and prepare monthly analyses to measure progress in achieving profit center objectives.Ensure that systems, procedures, and insurance company regulations are adhered to.Promote collaboration between the sales and service departments to deliver an exceptional customer experience and improve efficiencies and streamline processes.Maximize use of the agency management system and technology through regular training and the ongoing research / solicitation of advanced software products.Skills & Experience to be Successful:Required:10+ years’ experience in all aspects of Commercial Lines & Personal Lines including agency management experience.10+ years’ experience operating in a leadership capacity.Valid Property & Casualty Producers License.Knowledge of insurance coverage, contracts, and state regulations where business is conducted.Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.Proficient knowledge of use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.)Preferred:College Degree in a business-related field.Insurance Designation (CIC, CPCU).This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements for this position.Pay Range175,000.00 - 200,000.00 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.