Commercial Lines Service Leader

Brown & Brown; Irvine (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Paid time off

Job summary

Brown & Brown in Irvine, CA is seeking a Commercial Lines Service Leader to drive client retention, new business development, and streamlined processes within the Property & Casualty departments. The role emphasizes leadership, onboarding, and cross-department collaboration to deliver exceptional service while maintaining margins.

The candidate will oversee goals, recruit top talent, and optimize systems and partnerships, with travel as needed and an emphasis on teamwork and continuous

Qualifications

• 10+ years’ experience in Commercial and Personal Lines, including agency management.
• 10+ years’ leadership experience.
• Active Property & Casualty Producers License.
• Strong knowledge of insurance coverage, contracts, and state regulations.
• Proficient with Microsoft Office and office equipment.

Responsibilities

• Establish, direct and monitor department goals aligned with profit center strategy.
• Plan recruitment to retain top talent.
• Develop onboarding curriculum for new teammates.
• Identify inefficiencies and develop training plans with internal/external resources.
• Supervise and develop the team to enhance service and profitability.
• Promote collaboration between sales and service to improve the customer experience.

Skills

Leadership

Property & Casualty License

Insurance Knowledge

MS Office

Agency systems

Education

Business degree

CIC/CPCU designation

Tools

Agency management system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Commercial Lines Service Leader to join our growing team in Irvine, CA.
To drive a culture of success through client retention, new business, efficient processes, and teammate engagement while maintaining positive operating margins for the Property & Casualty departments.
How You Will Contribute:

• Establish, direct and monitor department goals and objectives that are in alignment with the profit center strategy and in accordance with established policies and procedures.
• Regularly evaluate and identify short-term and long-term department recruitment needs and strategies to retain top talent.
• Develop an onboarding curriculum for new teammates to ensure successful acclimation to the profit center and clear understanding of the defined processes and procedures.
• Identify areas of inefficiencies and develop ongoing training plans for service teammates incorporating the use of internal and external resources.
• Supervise, train, and develop the capabilities of the team in a manner that enhances the profit center’s image and level of service to clients and companies.
• Maintain strong relationships with carrier and industry partners to increase opportunities and maximize contingencies, as it relates to optimizing products and services.
• Review and prepare monthly analyses to measure progress in achieving profit center objectives.
• Ensure that systems, procedures, and insurance company regulations are adhered to.
• Promote collaboration between the sales and service departments to deliver an exceptional customer experience and improve efficiencies and streamline processes.
• Maximize use of the agency management system and technology through regular training and the ongoing research / solicitation of advanced software products.
  

Skills & Experience to be Successful:
Required

• 10+ years’ experience in all aspects of Commercial Lines & Personal Lines including agency management experience.
• 10+ years’ experience operating in a leadership capacity.
• Valid Property & Casualty Producers License.
• Knowledge of insurance coverage, contracts, and state regulations where business is conducted.
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.
• Proficient knowledge of use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.)

Preferred

• College Degree in a business-related field.
• Insurance Designation (CIC, CPCU).

This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements for this position.
Pay Range
175,000.00 - 200,000.00 Annual
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.