Commercial Lines Senior Account Manager

HUB International; North Charleston (SC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA funding

401k matching

Life and Short-Term Disability

Wellness program

PTO

Job summary

HUB International in North Charleston, SC, seeks a Commercial Lines Senior Account Manager to manage client relationships and broker services. You will lead account strategy, retention, and renewal efforts, coordinating with producers, carriers, and HUB colleagues to drive satisfaction and growth.

You will develop knowledge of clients' businesses, propose coverage options, and manage service delivery through the policy cycle, including risk control and claims reviews. Travel 25–50% may occur.

Qualifications

• 5–7 years of applicable insurance/agency experience.
• Exceptional written and verbal communication skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).

Responsibilities

• Leads all aspects of local and/or regional large account client service, marketing, and renewal of the assigned book of business.
• Analyzes client needs and insurance objectives; assesses coverage and opportunities for HUB services.
• Oversees complex service issues between clients and carriers to resolve claims and gaps.
• Manages client meetings in coordination with producers and independently when needed.
• Develops client service agreements and supports cross-sell and up-sell initiatives.

Skills

Communication skills

Leadership

Mentoring

Education

College degree preferred

Tools

Microsoft Office Suite

Job description

About Hub International

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

What We Offer You

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
  
  
  
  • Medical/dental/vision insurance and voluntary insurance options
  
  
  • Health Savings Account funding
  
  
  • 401k matching program
  
  
  • Company paid Life and Short-Term Disability Plans
  
  
  • Supplemental Life and Long-Term Disability Options
  
  
  • Comprehensive Wellness Program
  
  
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  
  
  
  


• Great work/life balance, because that’s important for all of us!


• Focus on creating a meaningful environment through employee engagement events


• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!


• Growth potential - HUB is constantly growing and so can your career!


• A rewarding career that helps local businesses in the community


• Strong community support and involvement through HUB Gives

Summary

The Commercial Lines Senior Account Manager will provide professional, courteous account management and brokerage services to assigned clients and will have the primary responsibility for account strategy, relationship, and retention. In providing the highest level of support to producers, clients, carrier representatives, business partners, and HUB colleagues, the Senior Account Manager will positively impact customer satisfaction and client retention. In addition, account management expertise will support the organic growth goals of the organization by maintaining and expanding business, which includes account rounding, cross-selling and the development of new business.

Essential Duties And Responsibilities

• Leads all aspects of local and/or regional large account client service, marketing, and renewal of the assigned book of business


• Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans and HUB services to determine suitability for additional opportunities; assess client risk to ensure no coverage gaps exist


• Lead resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve excep when an established claim servicing protocol exists


• Manages, organizes, and conducts client meetings in coordination with producer on producer assigned accounts and independently on accounts where no producer is assigned


• Assists in the development and execution of client service agreements


• Key driver for executing critical path work for clients: Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate


• Responsible for initiating and supporting the development of new business revenue


• Negotiate terms, conditions, and pricing directly with insurance carriers except when centralized placement is the norm


• Possess a detailed knowledge of the client’s business and industry, being able to articulate applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions


• Develop strong and productive professional relationships with cognizant insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier’s products and services in support of assigned clients


• Directly oversee and coordinate the delivery of all HUB services to assigned clients throughout the policy cycle, including stewardship reports, delivery of risk control services, carrier meetings, claims reviews, preparation of coverage outlines, contract review and marketing of emergent and renewal coverage requests


• Supports, mentors, and develops more junior account service team members


• May travel for client meetings between 25 - 50% of the time.

Requirements

• College degree preferred


• 5 - 7 years of applicable insurance/agency experience


• Experience with influencing C-level executives


• Exceptional written and verbal communication skills


• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)


• Detail-oriented self-starter


• Strong leadership, mentoring, and team-building skills


• Significant skill in handling competing demands and projects


• Excellent organizational skills and ability to prioritize and delegate responsibility


• Mastery of virtual technology, including meeting scheduling, video display and screen sharing


• Relevant Insurance licenses per state/regional statutes


• Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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