Commercial Lines Senior Account Manager

HUB International; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health savings account

401k matching

Life and disability coverage

Wellness program

Generous PTO

Work-life balance

Career growth opportunities

Community involvement

Job summary

HUB International is seeking a Senior Commercial Lines Account Manager to manage large accounts, develop client relationships, and drive renewal and growth opportunities. You will coordinate service delivery across the policy cycle, collaborate with producers and carriers, and mentor junior staff.

The role requires strong communication, industry knowledge, and the ability to travel for client meetings 25-50% of the time. A college degree and relevant licensure are preferred.

Qualifications

• 5-7 years of insurance/agency experience.
• Experience influencing C-level executives.
• Excellent written and verbal communication skills.
• License(s) per state/regional statutes.
• Advanced professional designation desirable (e.g. AIC, AAI, ARM, CIC, CPCU).

Responsibilities

• Lead all aspects of local/regional large account client service, marketing, and renewal.
• Identify opportunities for cross-sell and up-sell HUB products and services.
• Coordinate delivery of HUB services through the policy cycle, including reviews and risk control.
• Mentor junior account service team members and support producers.
• Travel 25-50% for client meetings.

Skills

Communication skills

Leadership

MS Office

Detail-oriented

Self-starter

Time management

Virtual meetings

Education

College degree

High school or equivalent

Tools

Microsoft Office Suite

Job description

About Hub International

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

What We Offer You

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Summary

The Commercial Lines Senior Account Manager will provide professional, courteous account management and brokerage services to assigned clients and will have the primary responsibility for account strategy, relationship, and retention. In providing the highest level of support to producers, clients, carrier representatives, business partners, and HUB colleagues, the Senior Account Manager will positively impact customer satisfaction and client retention. In addition, account management expertise will support the organic growth goals of the organization by maintaining and expanding business, which includes account rounding, cross-selling and the development of new business.

Essential Duties And Responsibilities

• Leads all aspects of local and/or regional large account client service, marketing, and renewal of the assigned book of business
• Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans and HUB services to determine suitability for additional opportunities; assess client risk to ensure no coverage gaps exist
• Lead resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve except when an established claim servicing protocol exists
• Manages, organizes, and conducts client meetings in coordination with producer on producer assigned accounts and independently on accounts where no producer is assigned
• Assists in the development and execution of client service agreements
• Key driver for executing critical path work for clients: Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate
• Responsible for initiating and supporting the development of new business revenue
• Negotiate terms, conditions, and pricing directly with insurance carriers except when centralized placement is the norm
• Possess a detailed knowledge of the client’s business and industry, being able to articulate applicable exposures to loss, insurance coverages, and appropriate/available risk management/control solutions
• Develop strong and productive professional relationships with cognizant insurance carrier marketing, underwriting, and risk control staff, including a detailed familiarity with each carrier’s products and services in support of assigned clients
• Directly oversee and coordinate the delivery of all HUB services to assigned clients throughout the policy cycle, including stewardship reports, delivery of risk control services, carrier meetings, claims reviews, preparation of coverage outlines, contract review and marketing of emergent and renewal coverage requests
• Supports, mentors, and develops more junior account service team members
• May travel for client meetings between 25 - 50% of the time.

Requirements

• College degree preferred
• 5 - 7 years of applicable insurance/agency experience
• Experience with influencing C-level executives
• Exceptional written and verbal communication skills
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Detail-oriented self-starter
• Strong leadership, mentoring, and team-building skills
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Mastery of virtual technology, including meeting scheduling, video display and screen sharing
• Relevant Insurance licenses per state/regional statutes
• Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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