Commercial Lines Account Manager

HUB International; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Health insurance

401k matching

Life and disability coverage

Wellness program

Generous PTO

Career growth opportunities

Community involvement

Job summary

HUB International in Raleigh, NC seeks a Commercial Lines Account Manager to manage a book of insurance business with autonomy. You will provide professional service to clients, carriers, underwriters, and colleagues, aiming to retain and expand accounts.

The role requires collaboration with Producers, adherence to HUB practices, and ongoing engagement with clients and markets. Travel may be required in this position.

Qualifications

• Must have exceptional written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel, Outlook).
• Detail-oriented self-starter with the ability to prioritize and manage multiple tasks.

Responsibilities

• Decide on books of insurance business for which the incumbent is responsible.
• Collaborate with Producers and HUB personnel on client service, marketing, and renewal activities.
• Oversee preparation and implementation of transactions, correspondence, and documentation for accounts.
• Understand clients’ objectives and compare insurance plans for suitability and retention.
• Maintain accurate data in HUB systems and support account retention and growth.

Skills

Communication

Customer service

Problem solving

MS Office

Organization

Teamwork

Education

High School Diploma

Insurance License

Tools

Microsoft Office Suite

Job description

About Hub International

HUB International Limited (“HUB”) is the one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

About Hub International

HUB International Limited (“HUB”) is the one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

What We Offer You

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
  
  
  
  • Medical/dental/vision insurance and voluntary insurance options
  
  
  • Health Savings Account funding
  
  
  • 401k matching program
  
  
  • Company paid Life and Short-Term Disability Plans
  
  
  • Supplemental Life and Long-Term Disability Options
  
  
  • Comprehensive Wellness Program
  
  
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  
  
  
  


• Great work/life balance because that’s important for all of us!


• Focus on creating a meaningful environment through employee engagement events.


• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!


• Growth potential - HUB is constantly growing and so can your career!


• A rewarding career that helps local businesses in the community


• Strong community support and involvement through HUB Gives

Summary

The Commercial Lines Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers in obtaining, maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Essential Duties And Responsibilities

• Makes decisions on books of insurance business for which the incumbent is responsible.


• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.


• Oversees the preparation and implementation of all transactions, correspondence, documents, and internal processing for assigned accounts.


• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.


• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.


• Makes appropriate recommendations to clients in response to those changes independent of manager approval.


• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.


• May also negotiate with underwriters and carriers.


• Troubleshoots claims and billing issues.


• Responsible for overall retention of accounts in assigned book of business.


• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.


• Identifies and follows-up on cross-selling opportunities when appropriate.


• Manages, organizes, and conducts client meetings when necessary.


• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.


• Ensures the accuracy of data in those systems.


• Travels on company business as required.


• Prepares reports for management as required.


• Attends industry related continuing education training and courses.


• Performs other duties and projects as assigned.

Requirements

• At least 3 years of applicable insurance/agency experience


• Exceptional written and verbal communication skills


• Superior customer service and problem-solving skills.


• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)


• Detail-oriented self-starter


• Ability to work in a team environment.


• Significant skill in handling competing demands and projects.


• Excellent organizational skills and ability to prioritize and delegate responsibility.

Education, Licensing Or Certification Requirements

• High School Diploma or equivalent required


• Relevant Insurance License per state/regional Statutes

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Department Account Management & Service

• Required Experience: 5-7 years of relevant experience


• Required Travel: Negligible


• Required Education: High school or equivalent

E-Verify Program

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