Commercial Lines Manager — Growth & Client Experience

gpac; Coolin (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

gpac is seeking a Commercial Lines Manager in Idaho to lead a select portfolio of high-end Commercial Lines clients, streamline departmental workflows, and collaborate with the Director of Commercial Lines to oversee day-to-day operations.

The role focuses on identifying growth opportunities (including cross-selling and expanding coverage options), driving agency goals, enhancing the client service experience, generating monthly reports, cultivating carrier relationships, and supporting staff

Qualifications

• Minimum 5 years of experience in Commercial Lines insurance.
• Active ID P&C License.
• Proficiency with Applied Epic.
• Self-motivation and accountability.
• Exceptional leadership, interpersonal, and organizational skills.
• Ability to work collaboratively in a team environment.
• Outstanding problem-solving and customer service abilities.
• Proficiency in the Microsoft Office Suite.

Responsibilities

• Manage a select portfolio of high-end Commercial Lines clients.
• Develop and streamline departmental workflows and procedures to enhance efficiency.
• Collaborate closely with the Director of Commercial Lines to oversee day-to-day operations.
• Identify growth opportunities for the department, including cross-selling and expanding coverage options.
• Drive the achievement of agency goals and performance objectives.
• Continuously enhance the client service experience, ensuring outstanding customer satisfaction.
• Generate and analyze monthly reports to assess progress toward departmental goals.
• Cultivate and maintain strong relationships with insurance carriers.
• Foster a productive and positive work environment within the department.
• Provide ongoing training to ensure optimal utilization of our agency management system and carrier websites.
• Participate in annual staff evaluations and contribute to the hiring and training of new team members.
• Undertake additional responsibilities as required by the role.

Skills

Commercial Lines experience

Leadership

Interpersonal skills

Organizational skills

Team collaboration

Customer service skills

Education

ID P&C License

Tools

Applied Epic

Microsoft Office

Job description

gpac is seeking a Commercial Lines Manager in Idaho to lead a select portfolio of high-end Commercial Lines clients, streamline departmental workflows, and collaborate with the Director of Commercial Lines to oversee day-to-day operations.

The role focuses on identifying growth opportunities (including cross-selling and expanding coverage options), driving agency goals, enhancing the client service experience, generating monthly reports, cultivating carrier relationships, and supporting staff