Commercial Lines Insurance Client Service Specialist

Red Clover; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401k

PTO

Parking & Transperatation

STD/LTD

Medical

Job summary

Red Clover is seeking a Commercial Lines Insurance Customer Service Representative in Baltimore, MD. The successful candidate will serve as the primary contact for business clients, delivering expert guidance on commercial coverage and maintaining strong client relationships.

Responsibilities include handling policy changes, renewals, endorsements, and billing inquiries while coordinating with producers and carriers to provide comprehensive solutions for complex accounts.

Qualifications

• Requires 2+ years in a customer service role, preferably with commercial insurance.
• Licensing: Property & Casualty (P&C) license.
• Excellent verbal and written communication.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office and Google Suite.
• Experience with an agency management system is a plus.

Responsibilities

• Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
• Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
• Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
• Maintain accurate client and policy information in the agency management system.
• Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
• Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Microsoft Office

Google Suite

Education

High School diploma or GED

Tools

Microsoft Office

Agency management system

Job description

Red Clover is seeking a Commercial Lines Insurance Customer Service Representative in Baltimore, MD. The successful candidate will serve as the primary contact for business clients, delivering expert guidance on commercial coverage and maintaining strong client relationships.

Responsibilities include handling policy changes, renewals, endorsements, and billing inquiries while coordinating with producers and carriers to provide comprehensive solutions for complex accounts.