Commercial Lines Insurance Account Manager - Client Care

American Growth Insurance; Cockeysville (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

American Growth Insurance seeks a Commercial Lines Account Manager in Maryland to support clients with service needs, prepare proposals, and coordinate with Account Executives and the sales team. You will review quotes, assist with renewals, and maintain client accounts in the agency management system while ensuring accuracy of certificates of insurance.

The role requires a P&C license (or ability to obtain), 5–8 years of insured client-service experience, and strong MS Office skills.

Qualifications

• Active Property & Casualty insurance license required.
• 5-8 years of insurance client-service related experience.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
• Property & Casualty license or the ability to obtain immediately.
• Proficiency in word processing and spreadsheet applications including but not limited to Microsoft Outlook, PowerPoint, Word and Excel.
• Proficiency in Applied Epic preferred, but not required.
• Ability to establish work priorities and manage time effectively.
• Excellent interpersonal and customer service skills.
• Establish and maintain effective work relationships and function in a team environment.

Responsibilities

• Assist in preparing proposals, graphs, and service plans for clients.
• Support Account Executives with marketing, including preparing all necessary applications and data.
• Contract review as needed
• Support Account Executive/Senior Broker(s) with renewal process
• Managing renewal expiration list
• Reviewing carrier quotes for accuracy
• Managing client proposal preparation (participating in presentation as needed)
• Managing post-binding process (insurance summary preparation, stack charts, coordination, critical service outputs, i.e., certificates of insurance, etc.)
• Invoicing (renewal placements, brokerage fee, special projects, etc.)
• Market certain lines of coverage as determined by the Account Executive
• Maintain accurate client account in the agency management system
• Follow company policies and procedures
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Time management

Teamwork

Education

Bachelor's degree in business-related field

Tools

Outlook

PowerPoint

Word

Excel

Applied Epic

Job description

American Growth Insurance seeks a Commercial Lines Account Manager in Maryland to support clients with service needs, prepare proposals, and coordinate with Account Executives and the sales team. You will review quotes, assist with renewals, and maintain client accounts in the agency management system while ensuring accuracy of certificates of insurance.

The role requires a P&C license (or ability to obtain), 5–8 years of insured client-service experience, and strong MS Office skills.