Commercial Lines Customer Service Representative

Plombon Insurance; New Jersey; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Ongoing training and professional development

Job summary

Plombon Insurance, located in New Jersey, is looking for a Commercial Lines Customer Service Representative to provide top-notch service to our commercial clients. In this role, you will manage client accounts, address their insurance needs, and ensure client satisfaction.

Ideal candidates should have strong communication skills and a high school diploma (or equivalent), with a preference for those with prior customer service or insurance experience. Join us in safeguarding our clients’ futures through dedicated service.

Qualifications

• Prior experience in a customer service or insurance-related role is preferred.
• Knowledge of commercial lines insurance products and industry regulations.
• Strong communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with commercial clients.
• Handle policy endorsements, renewals, and amendments.
• Assist clients in the claims process and provide guidance.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Tools

Insurance management software

Microsoft Office Suite

Job description

Commercial Lines Customer Service Representative – Plombon Insurance

Plombon Insurance is a leading insurance agency known for providing comprehensive insurance solutions to businesses of all sizes. We specialize in commercial lines insurance, offering our clients tailored coverage and expert advice to protect their assets and manage risks effectively.

Job Overview

As a Commercial Lines Customer Service Representative at Plombon Insurance, you will play a crucial role in providing exceptional service to our commercial clients. You will be responsible for managing and maintaining client accounts, addressing their insurance needs, and ensuring they receive the highest level of support. Your role will be integral to building and maintaining strong client relationships and ensuring client retention.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with commercial clients, providing them with dedicated support and timely responses to inquiries and requests.
• Policy Servicing: Handle policy endorsements, renewals, and amendments, ensuring accuracy and compliance with insurance regulations.
• Claims Support: Assist clients in the claims process, acting as a liaison between clients and the claims department, and providing guidance on claim submission.
• Policy Review: Conduct periodic policy reviews to identify coverage gaps and opportunities to enhance clients’ insurance programs.
• Insurance Advising: Provide expert advice on insurance products, including coverage options, risk management, and insurance-related queries.
• Documentation and Record Keeping: Maintain accurate and organized client records, policy documentation, and correspondence.
• Client Education: Educate clients on insurance products, policy terms, and regulatory changes that may impact their coverage.
• Cross-selling: Identify opportunities to cross-sell additional insurance products or services that align with clients’ needs.
• Compliance: Stay up-to-date with industry regulations and ensure all client transactions are compliant with legal and company standards.

Qualifications

• High school diploma or equivalent (Bachelor’s degree in a related field is a plus).
• Prior experience in a customer service or insurance-related role is preferred.
• Knowledge of commercial lines insurance products and industry regulations.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in using insurance management software and Microsoft Office Suite.

Benefits

• Competitive salary.
• Health, dental, and retirement benefits.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the company.

If you are enthusiastic about the insurance industry and ready to contribute your skills to a dynamic team, we invite you to join the Plombon Insurance team. Take the next step in your career by applying for the Commercial Lines Customer Service Representative position and contribute to our mission of safeguarding our clients’ futures through comprehensive insurance solutions.

How To Apply

To apply for the Commercial Lines Customer Service Representative position at Plombon Insurance, please submit your resume and a cover letter detailing your relevant experience and why you are an ideal candidate for this role to [e-mail]. Please include “Commercial Lines Customer Service Representative Application – [Your Name]” in the subject line of your email. Plombon Insurance is an equal opportunity employer and encourages applications from candidates of all backgrounds.