Commercial Lines Assistant Account Manager

Insurica; San Antonio (TX); On-site; USD 47,000 - 50,000; Full time

Job summary

Insurica in San Antonio, TX is seeking a Commercial Assistant Account Manager to support the team with service needs, processing changes, rating, and data input to ensure quality and service standards. The role requires attention to detail, strong communication, and familiarity with agency procedures.

The position is full-time in a day shift, with a salary range of $47,000 to $50,000 annually, and may require integration with the agency's management systems.

Qualifications

• Property and Casualty license or willingness to obtain.
• Previous insurance experience preferred.
• CISR designation preferred.
• Associate degree preferred.

Responsibilities

• Provide prompt, courteous, knowledgeable service to customers and prospects.
• Process endorsements, certificates, and invoices for all transactions as per instructions from the Account Manager.
• Assist the department in processing new and renewal business, as requested, through application assembly and file setup.

Skills

Underwriting knowledge

Office software

Adaptability

Self-motivation

Punctuality

Communication

Interpersonal skills

Teamwork

Policy compliance

Education

Associate degree

Tools

Agency management system

Job description

Job DetailsJob Location: San Antonio Branch - San Antonio, TX 78230Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $47,000.00 - $50,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: Commercial Lines Support

SUMMARY

The Commercial Assistant Account Manager is responsible for assisting other members of the department with meeting the service needs of customers and performing essential functions that include processing changes, rating, making calls, and ensuring correct information is input into the automation systems to achieve the quality and service standards developed by the agency.

ESSENTIAL FUNCTIONS

• Provide prompt, courteous, knowledgeable service to customers and prospects
• Process endorsements, certificates, and invoices for all transactions as per instructions from the Account Manager. Process change confirmations
• Assist the department in processing new and renewal business, as requested, through application assembly, setting up files, assembling proposals, etc., in accordance with Agency standards
• Invoice-assigned commercial premium transactions following agency procedures and guidelines.
• The process confirmed cancellations
• Maintain working knowledge of all company change procedures
• Support the department with computer and word processing skills, including rating programs in our automation system
• Maintain client files on computer systems
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure theperformance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

QUALIFICATIONS

• Property and Casualty license or willingness and ability to quickly obtain a preferred
• Previous insurance experience preferred
• CISR designation preferred
• Associate degree preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to obtain a thorough understanding of commercial underwriting and coverage and interpret abstract data
• Intermediate PC skills, with the ability to effectively utilize the agency's management systems
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment