Commercial Lines Account Manager

Acrisure; Pasadena (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with immediate vesting

Wellness resources and paid time off

Job summary

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large book of commercial insurance business. You will be the primary contact for clients, handling day-to-day service needs, renewals, carrier relationships, and client retention in a collaborative, on-site Glendale setting.

This client-service role emphasizes problem solving, coordination with carriers, and building trusted relationships, without sales quotas.

Qualifications

• 5+ years of commercial insurance experience
• Experience servicing commercial accounts
• Ability to explain insurance coverage clearly to clients
• Proven client relationship management and retention skills

Responsibilities

• Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients
• Build and maintain strong client relationships through proactive communication and responsive service
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, and reinstatements
• Coordinate the renewal process from initial preparation through completion
• Gather underwriting information and documentation needed for renewals
• Partner with the Producer to support client retention and account relationships
• Work with carriers and underwriters to obtain coverage information and renew strategies
• Review policies and coverage documents for accuracy and completeness
• Explain policy provisions and renewal recommendations clearly to clients
• Maintain accurate account documentation in agency management systems

Skills

Client relationship management

Renewals coordination

Communication skills

Organizational skills

Account servicing

Education

Property & Casualty license

Bachelor's degree beneficial

Tools

Agency management systems

Microsoft Office

Job description

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job summary:

Acrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business. This role will partner closely with an established Producer and serve as a primary point of contact for clients, managing day-to-day service needs, renewals, carrier relationships, and overall client retention.

This is a client service and relationship management position, not a sales or production role. The Account Manager will focus on maintaining strong client relationships, delivering responsive service, coordinating renewals, and helping clients navigate their commercial insurance needs throughout the policy lifecycle.

This opportunity is well suited for an experienced commercial insurance professional who enjoys working directly with clients, solving problems, coordinating with carriers and underwriters, and serving as a trusted insurance resource without the responsibilities of a traditional producer role.

Candidates must be able to work from our Glendale location: 425 W Broadway #308, Glendale, CA 91204

Responsibilities:

• Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clients
• Build and maintain strong client relationships through proactive communication, responsive service, and consistent follow-through
• Manage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activities
• Coordinate the commercial insurance renewal process from initial preparation through completion
• Gather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicing
• Partner closely with the Producer to support client retention and long-term account relationships
• Work directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategies
• Review policies, endorsements, and other coverage documents for accuracy and completeness
• Assist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendations
• Identify service issues or account needs and coordinate appropriate solutions with internal and external partners
• Maintain accurate and timely account documentation within agency management systems
• Partner with internal service, marketing, claims, and underwriting teams to support client needs
• Assist with billing inquiries and other policy-related questions
• Perform additional duties and projects as assigned

Requirements:

• 5+ years of commercial insurance experience required
• Experience managing or servicing commercial insurance accounts highly beneficial
• Strong understanding of commercial lines insurance coverages, policy servicing, and renewal processes
• Experience working directly with commercial insurance clients required
• Experience working with insurance carriers, underwriters, and producers
• Strong client relationship management and retention skills
• Ability to explain insurance coverage, policy changes, and account recommendations clearly to clients
• Experience managing renewals and coordinating multiple account activities and deadlines
• Commercial auto, transportation, or trucking insurance experience beneficial
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple client relationships, renewals, and priorities in a fast-paced environment
• Proficiency with agency management systems and Microsoft Office applications

Education and licenses:

• Active Property & Casualty license required
• Bachelor's degree beneficial
• Professional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial

The base compensation range for this position is $100,000 - $120,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.