Commercial Lines Account Manager

Choice Insurance Agency LLC; Madison (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee health, dental, vision

401(k) retirement plan

Employer-paid group life insurance

Paid time off

Paid holidays

Paid bereavement leave

Gym reimbursement

Employee referral bonus program

Professional growth within a respected

Job summary

Insurance Group of Connecticut seeks a Commercial Lines Account Manager to manage a portfolio of commercial clients, ensuring properly structured, competitively priced, and proactively serviced programs. You will handle client relationships, coverage analyses, renewals, and carrier communications in a structured, compliant environment.

Responsibilities include reviewing exposures, preparing policy documents, and supporting growth through proactive client service and carrier relations.

Qualifications

• Active Property & Casualty license required.
• Experience in commercial property and casualty account management.
• Strong knowledge of commercial lines coverages (GL, Property, Auto, W.C., Umbrella, Cyber).

Responsibilities

• Serve as the primary contact for commercial clients, addressing coverage questions and service requests.
• Conduct account reviews to identify coverage gaps and opportunities.
• Build and maintain client relationships through proactive communication and service.
• Prepare, process, and review new business, renewals, endorsements, certificates, and cancellations.
• Develop renewal strategies, market accounts, negotiate terms with carriers, and support retention.
• Maintain accurate client records and ensure regulatory/compliance adherence.

Skills

Client service

Account management

Communication

Organization

Problem solving

Multitasking

Negotiation

Education

Property & Casualty license

Job description

About Insurance Group of Connecticut and Choice Financial Group, LLC

Insurance Group of Connecticut (IGC), a Choice FinancialGroup, LLC company, is a trusted independent insurance agency dedicated tohelping businesses and individuals protect what matters most. Backed by theresources, expertise, and support of Choice Financial Group, IGC deliverscustomized insurance solutions through strong carrier partnerships, deepindustry knowledge, and a commitment to exceptional client service.

Our team takes pride in building long-term relationshipswith clients, providing proactive risk management guidance, and serving as atrusted advisor through every stage of business growth. As part of ChoiceFinancial Group, LLC, we are committed to fostering a collaborative,professional, and growth-oriented environment where employees are empowered todevelop their careers while making a meaningful impact on our clients andcommunities.

At IGC, we believe our people are our greatest asset. We areseeking individuals who are passionate about client service, continuouslearning, and professional excellence to join our growing team.

Commercial Lines Account Manager

The Commercial Lines Account Manager managesaportfolio of commercial clients, ensuring their insurance programs areappropriately structured, competitively priced, and proactively serviced. Thisrole combines client relationship management, technical insurance expertise,and operational support to deliver an exceptional client experience whilesupporting account retention and growth.

Primary Responsibilities & Essential Functions

Client Service & Account Management

• Serveas the primary point of contact for commercial clients, addressingcoverage questions, service requests, and policy inquiries.
• Conductaccount reviews to identify coverage gaps, emerging risks, andopportunities for improvement.
• Buildand maintain strong client relationships through proactive communicationand responsive service.

Policy Administration & Coverage Analysis

• Prepare,process, and review new business, renewals, endorsements, certificates,and cancellations.
• Analyzeclient exposures and recommend appropriate coverage solutions.
• Ensurepolicy accuracy and compliance with agency and carrier guidelines.

Renewals, Marketing & Carrier Relations

• Developrenewal strategies based on client needs, market conditions, and carrierappetite.
• Marketaccounts, negotiate terms with carriers, and present coverage proposals toclients.
• Partnerwith producers to support client retention and account growth.

Documentation, Compliance & Team Support

• Maintainaccurate client records within the agency management system.
• Ensurecompliance with regulatory, agency, and carrier requirements.
• Trackpolicy activity, deadlines, and outstanding items to ensure timelycompletion.
• Collaboratewith producers, account executives, and service teams to deliver seamlessclient service.
• Supportclient onboarding, account transitions, and agency initiatives.

Qualifications

Required

• Active Property & Casualty insurance license.
• Experiencein commercial property and casualty insurance account management.
• Strongknowledge of commercial lines coverages, including General Liability,Property, Auto, Workers' Compensation, Umbrella, and Cyber.
• Excellentcommunication, organizational, problem-solving, and multitasking skills.

Preferred

• Professionaldesignations such as CIC, CISR, CRM, or ARM.
• Experiencewith mid-market or large commercial accounts.

Core Competencies

• Clientfocus
• Attentionto detail
• Analyticalthinking
• Negotiationand carrier relationship management
• Timemanagement
• Teamcollaboration
• Adaptability

Benefits

• Employee health, dental, vision
• 401(k) retirement plan
• Employer-paid group life insurance
• Paid time off
• Paid holidays
• Paid bereavement leave
• Gym reimbursement
• Employee referral bonus program
• Professional growth within a respected insurance agency

Working Conditions

In-office work is preferred; hybrid work may be availablefollowing successful onboarding and demonstration of core competencies.

This position operates in a professional office environmentand routinely uses standard office equipment. Occasional movement throughoutthe office may be required to access files and equipment.