Commercial Lines Account Manager

gpac; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits package available.

Job summary

gpac is seeking a seasoned Commercial Lines professional in Grand Rapids, MI to manage and service an established book of business, building lasting client relationships and delivering tailored coverage solutions.

You will handle new business, renewals, endorsements, and policy changes, review policies for gaps, and coordinate with clients, carriers, and underwriters to secure competitive pricing and service.

Qualifications

• 5+ years of Commercial Lines experience.
• Active Property & Casualty (P&C) license.
• Strong communication and relationship-management skills.
• Proficient with agency management systems and MS Office.

Responsibilities

• Manage and service an established Commercial Lines book of business.
• Develop and maintain strong client relationships.
• Handle new business, renewals, endorsements, policy changes, and cancellations.
• Review policies to identify gaps and propose solutions.
• Communicate with clients, carriers, and underwriters on coverage and billing.
• Market and remarket accounts to obtain competitive coverage.
• Prepare proposals, applications, certificates, and other insurance documentation.
• Monitor renewals and proactively communicate to ensure retention.
• Provide high level of personalized service.

Skills

Commercial Lines experience

P&C license

Communication

Relationship management

Organization

Microsoft Office

Tools

Agency management system

Microsoft Office

Job description

Employment Type: Full-Time

What You'll Do

• Manage and service an established Commercial Lines book of business.
• Develop and maintain strong, long-term relationships with clients.
• Handle new business, renewals, endorsements, policy changes, and cancellations.
• Review policies and coverage to identify gaps and recommend appropriate solutions.
• Communicate with clients, carriers, and underwriters regarding coverage, claims, billing, and policy issues.
• Market and remarket accounts when necessary to obtain competitive coverage and pricing.
• Prepare proposals, applications, certificates, and other insurance documentation.
• Monitor renewal activity and proactively communicate with clients to ensure retention.
• Assist clients with questions and concerns while providing a high level of personalized service.
• Stay current on Florida insurance regulations, carrier guidelines, and market conditions.

What We're Looking For

• 5+ years of Commercial Lines insurance experience required.
• Active Property & Casualty (P&C) license required.
• Strong knowledge of Commercial Lines products.
• Excellent communication and relationship-management skills.
• Strong organizational skills and attention to detail.
• Ability to independently manage a book of business while working effectively with a team.
• Proficiency with agency management systems and standard Microsoft Office applications.
• A professional, customer-focused approach with a genuine desire to help clients.

Why Join?

• Work with a local, established insurance agency.
• Join a team that values relationships and personalized client service.
• Collaborative and professional work environment.
• Competitive compensation based on experience.
• Benefits package available.
• Long-term career growth and advancement opportunities.

The Ideal Candidate

The ideal candidate is a seasoned Commercial Lines professional who understands that great insurance service goes beyond simply processing policies. You are someone who can confidently advise clients, navigate the challenging insurance market, build strong carrier relationships, and stay ahead of renewals and client needs.

If you have 5+ years of Commercial Lines experience, an active P&C license, and are looking for an opportunity with a respected local agency where your experience is valued, we'd love to hear from you.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.