Commercial Lines Account Manager

Jobtailor

Ann Arbor (MI)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Job summary

Jobtailor in Michigan is seeking an experienced Insurance Servicing Professional for commercial lines. You will manage renewals, market opportunities, and client communications while maintaining accurate carrier documentation and records.

The role emphasizes account management, compliance with licensing requirements, and collaboration with underwriters to support renewal activities and new business referrals.

Qualifications

High school diploma or equivalent required.
3 years of commercial lines servicing and quoting experience preferred.
Property & Casualty License or ability to obtain within 90 days.
Excellent communication, organization, time management and analytical skills.
Professional oral and written communication skills; ability to maintain confidentiality.

Responsibilities

Make changes to customer accounts within carrier guidelines
Remarket current commercial lines business when necessary
Round current accounts with additional products
Manage the Commercial Renewal process
Solicit, refer, and evaluate new insurance clients
Obtain and process information and documentation from carriers
Service existing accounts, including payments, changes, audits, and claims
Evaluate customer inquiries and make informed decisions
Follow up with underwriters and customers through the renewal process
Log activities in the agency management system
Maintain records, reports, and files
Answer customer inquiries regarding coverage, changes, claims, payments, and audits
Run monthly expiration reports according to Commercial Renewal Procedure
Handle overflow of new business when needed
Assist producers when needed
Maintain required disclosure postings and licensing
Attend required meetings and training
Answer telephones and perform other duties assigned by management

Skills

Commercial Lines Servicing

Account Management

Customer Communication

Analytical Skills

Education

High School Diploma

Property & Casualty License

Tools

Excel

Word

Agency Management System

Job description

Make changes to customer accounts within carrier guidelines
Remarket current commercial lines business when necessary
Round current accounts with additional products
Manage the Commercial Renewal process
Solicit, refer, and evaluate new insurance clients
Obtain and process information and documentation from carriers
Service existing accounts, including payments, changes, audits, and claims
Evaluate customer inquiries and make informed decisions
Follow up with underwriters and customers through the renewal process
Log activities in the agency management system
Maintain records, reports, and files
Answer customer inquiries regarding coverage, changes, claims, payments, and audits
Run monthly expiration reports according to Commercial Renewal Procedure
Handle overflow of new business when needed
Assist producers when needed
Maintain required disclosure postings and licensing
Attend required meetings and training
Answer telephones and perform other duties assigned by management

Requirements

High school diploma or equivalent required
3 years of previous commercial lines insurance servicing and quoting experience highly preferred
Current Property & Casualty Insurance License in required lines, or ability to obtain the license within 90 days of accepting the position
Complete all assigned training in a timely manner
Professional oral and written communication skills
Excellent organizational, time management, and analytical skills
Effective communication and negotiation skills
Strong problem-solving ability
Strong computer skills, including Excel and Word
Ability to maintain confidentiality of customers’ personal information
Ability to work with minimal supervision
Ability to lift up to 20 pounds
Ability to travel on a flexible schedule as needed

Core Competencies

Demonstrates expertise in commercial lines insurance servicing, including account management, client evaluation, and renewal processes. Proficient in maintaining compliance with carrier guidelines and managing customer inquiries effectively.

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