Commercial Lending Operations Trainer

Business First Bank; Lake Charles (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Business First Bank in Lake Charles, LA seeks a Loan Operations Trainer to develop and deliver training programs, job aids, and reference materials for loan operations staff. The role emphasizes commercial lending processes and regulatory compliance, with hands-on support and process documentation.

The trainer will facilitate sessions across classroom, virtual, and one-on-one formats, coordinate with Lending Administration, Retail, Operations, Compliance, and Risk, and help track training

Qualifications

• 4–7 years of loan operations or lending experience required.
• Strong knowledge of bank policies, procedures, and internal processing systems.
• Understanding of the commercial lending process and related regulatory requirements.
• Ability to present information clearly to individuals and small groups.
• Excellent organizational, analytical, and documentation review skills.

Responsibilities

• Develop and maintain loan operations training materials, job aids, and reference guides.
• Deliver training sessions (classroom, virtual, or one-on-one) as directed by leadership.
• Provide hands-on support and guidance on lending systems and processes.
• Assist with onboarding activities related to lending operations and system navigation.
• Track training completion, attendance, and required documentation.
• Collaborate with Lending Administration, Retail, Operations, Compliance, and Risk to identify topics and schedule trainings.
• Ensure regulatory guidelines are addressed and documented.
• Maintain knowledge of loan products, services, policies, and procedures.

Skills

Organizational skills

Interpersonal communication

Written communication

Verbal communication

Analytical skills

Documentation review

Education

High school diploma or equivalent

Bachelor’s degree in a business or finance-related field (preferred)

Tools

LaserPro

nCino

FIS IBS

Identifi

Word

Excel

SharePoint

Office 365

Job description

Business First Bank in Lake Charles, LA seeks a Loan Operations Trainer to develop and deliver training programs, job aids, and reference materials for loan operations staff. The role emphasizes commercial lending processes and regulatory compliance, with hands-on support and process documentation.

The trainer will facilitate sessions across classroom, virtual, and one-on-one formats, coordinate with Lending Administration, Retail, Operations, Compliance, and Risk, and help track training