Commercial Insurance Support Specialist

Brown & Brown Insurance; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Benefits

401k Plan

Student Loan Help

Tuition Reimbursement

Mental Health

Paid Time Off

Holiday Discounts

Job summary

Brown & Brown Insurance in Fort Lauderdale, FL is seeking a Technical Assistant to support Commercial Account Managers and Producers. You will service new and existing accounts, handle endorsements, certificates, and policy changes, and help with renewals and marketing efforts.

The role emphasizes relationship building, accuracy in policy documentation, and collaboration with the team to meet agency goals. Requires a high school degree and insurance experience (2+ years preferred).

Qualifications

• High School Degree is required.
• At least two years of insurance experience preferred.
• Completion and evidence of skills as outlined by Commercial Management.

Responsibilities

• Build and maintain strong customer relationships to support account retention and client satisfaction.
• Collect updated client information annually to assist with policy renewals.
• Provide day-to-day client service including handling endorsements, cancellations, certificates, and other policy changes.
• Assist in analyzing client exposures and recommending appropriate coverage adjustments.
• Review and verify the accuracy of policies, endorsements, quotes, and audits provided by carriers.
• Prepare and compile marketing and underwriting data such as loss runs and MVRs.
• Gain knowledge of Commercial Lines procedures, carrier systems, underwriting guidelines, and agency automation tools.
• Issue binders, certificates of insurance, ID cards, and invoices.
• Collaborate with account managers to resolve service issues and discrepancies.
• Maintain attendance, follow agency procedures, and engage in ongoing professional development.

Skills

Insurance industry experience

Customer service

Policy servicing

Education

High School Degree

Job description

Brown & Brown Insurance in Fort Lauderdale, FL is seeking a Technical Assistant to support Commercial Account Managers and Producers. You will service new and existing accounts, handle endorsements, certificates, and policy changes, and help with renewals and marketing efforts.

The role emphasizes relationship building, accuracy in policy documentation, and collaboration with the team to meet agency goals. Requires a high school degree and insurance experience (2+ years preferred).