Commercial Insurance Customer Service Specialist

001 Brown & Brown, Inc; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Bridge Specialty Group in Atlanta, GA is seeking a Customer Service Representative to support the clerical and administrative process of the Broker’s book of business for renewals and new business.

The role emphasizes developing knowledge of Commercial Lines procedures, assisting with client requests, and ensuring accuracy of policies and carrier quotations. A state license within 90 days is required or pursued, with preferred prior insurance experience.

Qualifications

• High School Diploma or equivalent required.
• Active state insurance license within 90 days of employment preferred.
• One (1) or more years of successful insurance experience preferred.

Responsibilities

• Develop a full working knowledge of Commercial Lines procedures.
• Handle client requests for information, endorsements, cancellations, and other services as required.
• Assist in analyzing insurance exposures and account summaries.
• Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness.
• Prepare binders, certificates, automobile identification cards, invoices, and similar items.
• Assist in resolving unbilled items, account differences and commission differences when necessary.
• Keep Commercial Lines Service Manager informed of any serviced problems.
• Utilize agency automation with a high level of knowledge and proficiency.
• Follow procedures as established in the Commercial Lines Procedure Manual.

Skills

Customer service

Insurance knowledge

Communication

Education

High School Diploma or equivalent

Job description

Bridge Specialty Group in Atlanta, GA is seeking a Customer Service Representative to support the clerical and administrative process of the Broker’s book of business for renewals and new business.

The role emphasizes developing knowledge of Commercial Lines procedures, assisting with client requests, and ensuring accuracy of policies and carrier quotations. A state license within 90 days is required or pursued, with preferred prior insurance experience.