Commercial Insurance Account Manager - Transportation (Remote)

Community Options, Inc.; Olympia (WA); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company in the insurance brokerage sector is hiring an Account Manager for their Transportation line. This fully remote role involves managing client accounts, ensuring excellent customer service, and coordinating administrative activities. The ideal candidate will have substantial experience in account management or the insurance industry, along with strong analytical and communication skills. Competitive compensation and opportunities for professional growth are offered.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Opportunities for professional growth and career progression

Respectful culture and work/life balance

Community service commitment

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Lead the daily activities of the account management team.

Skills

Analytical

Problem-Solving

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Fully Remote (U.S.A.)

Book Focus: Transportation (experience required)

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activities and maintain activity/suspense to ensure timely completion.
• Communicate regularly with the account team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active Property & Casualty license; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

What We Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Opportunities for professional growth and career progression
• Respectful culture and work/life balance
• Community service commitment
• Supportive teammates and rewarding environment

Application Process:

• 30-minute phone screen, online assessments, and interviews

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit us at https://www.ioausa.com/