Commercial Insurance Account Manager - Transportation (Remote)

Community Options, Inc.; Concord (NH); Remote; USD 73,000 - 130,000; Full time

Job summary

A leading insurance brokerage is seeking a Commercial Insurance Account Manager to manage their transportation book of business. This fully remote role involves ensuring account retention, coordinating various customer service activities, and maintaining high service standards. Ideal candidates will have strong experience in account management and a thorough understanding of the insurance industry.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active Property & Casualty licensing.

Responsibilities

• Manage assigned book of business, ensuring account retention and support.
• Handle customer service requests and policy administration.
• Conduct client research and negotiate coverages.

Skills

Analytical skills

Customer service

Communication

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Commercial Insurance Account Manager - Transportation (Remote)

Commercial Insurance Account Manager - Transportation (Remote)

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Description

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Description

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Fully Remote: U.S.A.

Book Focus: Transportation (experience required)

About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.
• Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:Stay updated on company policies and procedures.
• Continuous Improvement:Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:Demonstrate integrity and leadership.
  
  

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active Property & Casualty licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)
  
  

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment
  
  

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)
  
  

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

Referrals increase your chances of interviewing at Community Options, Inc. by 2x

Get notified about new Commercial Account Manager jobs in Concord, NH.

Concord, NH $73,000.00-$130,000.00 1 day ago

Manager, Corporate Accounts (Dentistry) (New England)

Manchester, NH $90,000.00-$135,000.00 10 hours ago

Manchester, NH $70,000.00-$90,000.00 4 days ago

Sr Personal Lines Account Manager - Hybrid, up to $70k!

Specialty Account Manager - TEPEZZA (Endocrinology) -Manchester, NH

Sr Personal Lines Account Manager - Hybrid, up to $70k!

National Accounts Manager - Farm & Regional Home Centers

Manchester, NH $101,400.00-$205,400.00 1 week ago

Manchester, NH $45,000.00-$67,500.00 3 months ago

Account Manager - Accelerated Sales Program

Specialty Account Manager - TEPEZZA (Endocrinology) -Manchester, NH

Manchester, NH $101,400.00-$205,400.00 2 weeks ago

Goffstown, NH $35,000.00-$85,000.00 1 year ago

Senior Oncology Key Account Manager (Boston, MA)

Manchester, NH $131,000.00-$226,550.00 1 day ago

REMOTE - Commercial Lines Account Manager (Must live in MA or RI)

Manchester, NH $60,000.00-$80,000.00 6 hours ago

Assistant Security Account Manager - Retail

Commercial Insurance Account Manager (Remote EST)

Concord, NH $40,000.00-$60,000.00 18 hours ago

Merrimack, NH $50,000.00-$60,000.00 2 weeks ago

Inside Sales Account Manager - Southeast Territory

Merrimack, NH $50,000.00-$60,000.00 1 week ago

Inside Sales Account Manager - Northeast Sales Territory

Merrimack, NH $50,000.00-$60,000.00 2 weeks ago

Commercial Insurance Senior Account Manager - hybrid (future)

Personal Risk Account Manager (VT, ME, or NH))

Bedford, NH $37,000.00-$68,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.