Commercial Insurance Account Manager

Rue Insurance; Hamilton Township (NJ); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

401(k) with Employer Match

Profit Sharing Plan

Hybrid work schedule after 90 days

Insurance options (health, dental, vis

Job summary

Rue Insurance, a leading NJ-based broker, is seeking an Account Manager to serve as a trusted advisor between clients and carriers. You will manage commercial lines accounts (under $25k premium) and support new business and retention goals while delivering best-in-class service.

Responsibilities include renewals, coverage changes, and marketing submissions, with a focus on long-term client relationships and high-quality advisory service.

Qualifications

• Proven experience in commercial lines account management.
• Strong written and verbal communication and interpersonal skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Manage servicing for a book of business including renewals and policy changes.
• Process client renewals and coordinate with insurers for quotations and proposals.
• Prepare marketing submissions and coordinate with Marketing for coverage changes.
• Educate clients and identify opportunities for coverage enhancements and referrals.
• Respond to client requests promptly and professionally.

Skills

Client relations

Account management

Communication

Time management

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

Agency management software

Applied Systems Epic

Job description

Position Summary

Rue Insurance’s Account Managers are trusted advisors that liaise between clients and insurance carriers to convey information, provide understanding, and ensure work is performed in an accurate, timely manner. Commercial Lines Select Account Managers are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business (accounts under $25k in premium). Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times. The Account Manager’s main focus is to build and maintain client relationships to support the new business and retention goals of their department.

Position Summary

Rue Insurance’s Account Managers are trusted advisors that liaise between clients and insurance carriers to convey information, provide understanding, and ensure work is performed in an accurate, timely manner. Commercial Lines Select Account Managers are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business (accounts under $25k in premium). Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times. The Account Manager’s main focus is to build and maintain client relationships to support the new business and retention goals of their department.

Key Responsibilities

• Manage the servicing responsibilities of a book of business, including policyrenewals, requests for policy changes and proofs of insurance, contract andinsurance requirement reviews, and assist with onboarding new clients
• Process client coverage renewals in a timely manner, from obtaining updated clientoperations and exposure data, to obtaining renewal quotations from insurers,analyzing and disclosing coverage changes, preparing renewal proposals for clientpresentation, and binding coverage
• Prepare complete marketing submissions with detailed instructions for Rue’sMarketing Department when remarketing is requested – continue to work closelywith marketer until final renewal or replacement of coverage
• Proactively identify opportunities to educate clients, initiate inter-agency referrals,and offer enhanced or new coverage/account rounding recommendations tominimize client risk
• Proactively identify opportunities to educate clients, initiate inter-agency referrals,and offer enhanced or new coverage/account rounding recommendations tominimize client risk
• Handle all client requests (internal and external) in a timely, friendly, empatheticand professional manner
• Perform assigned responsibilities in accordance with the agency-established clientservice standards
• Independently handle all routine client servicing without producer involvement
• Build and maintain long-term client relationships to support the departmentalretention goals
• Provide clients a clear response on coverage or billing questions includinginformation on rate fluctuations or policy changes to ensure full understanding
• Follow all agency processes and procedures, including but not limited to, EpicWorkflows, client documentation, paper and electronic records retentionguidelines, etc.
• Accompany producers on client visits to accounts, as requested
• Participate in educational programs to enhance knowledge and skills, and/orachieve or maintain professional designation(s)
• Be familiar with and follow agency E&O guidelines
• Attend and actively participate in regular department and monthly companyMeetings
• Perform all other duties or projects as assigned by management

Reports to

Commercial Lines Manager

Department

Commercial Lines

Work Schedule & Classification

Full-time, salaried (non-exempt) position

Salary

$70,000 - $100,000 plus bonus opportunity based on company and individual performance

Physical Requirements

Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

Required Qualifications

• Valid NJ Property and Casualty Insurance Licenses
• At least 3 years of commercial lines account management experience
• Excellent written, verbal, and interpersonal communication skills
• Excellent organization skills with strong attention to detail
• Strong analytical and critical thinking skills
• Excellent customer service mindset and skills
• Ability to multi-task and complete work with a sense of urgency
• Team player with a positive attitude
• Knowledge of insurance company rating systems
• Proficiency with Microsoft Office
• Experience with agency management software

Preferred Qualifications

• Bachelor’s Degree
• Experience using Applied Systems Epic
• Active Certified Insurance Service Representative (CISR) designation
• Active Certified Insurance Counselor (CIC) Insurance Designation

Benefits

• Paid Time Off (PTO)
• 401(k) with Employer Match
• Profit Sharing Plan
• Flexible work and In Office/Remote Hybrid Work Schedules (after 90 days)
• Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death & Dismemberment and Identity Theft

About Rue Insurance

Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win “Best Places to Work NJ” and recently “Best Places to Work Insurance”, a national designation. We have an exceptional and diverse company culture that has led to our average employee remaining with us for over a decade. Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation.

Equal Opportunity Employer

Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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