Commercial Insurance Account Executive- Remote
Commercial Insurance Account Executive- Remote
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Job Description
Commercial Lines Account Executive - Remote in VA or NC
Position Summary
The Commercial Insurance Account Executive acts as a strategic advisor and primary liaison between the client and Sales Executive. This role requires advanced consultative expertise and a high degree of independent judgment. The Account Executive is responsible for managing a portfolio generating at least $550,000 in revenue.
Key Responsibilities
- Independently manage a portfolio of key commercial clients, serving as a subject matter expert across all facets of account servicing.
- Maintain in-depth knowledge of agency carriers’ products, including coverage details, underwriting guidelines, and rate structures.
- Clearly explain policy terms and recommend appropriate enhancements or modifications to clients’ insurance programs.
- Proactively address and resolve significant client concerns or service issues.
- Handle complex or escalated client complaints with professionalism and care.
- Prepare and present stewardship reports that analyze risk trends, claims history, experience mods, and provide insights for predictive modeling.
- Lead the renewal process by setting strategies in collaboration with the client, Sales Executive, and Marketing team; ensure timely policy renewals.
- Delegate client service tasks such as issuing certificates or processing changes to the Account Manager, in line with agency protocols.
- Identify and pursue cross-sell and up-sell opportunities in partnership with Sales Executives, aligning solutions with client needs.
- Ensure all client information and documentation is accurately maintained within the agency management system.
- Contribute to hiring decisions by participating in candidate interviews.
- Engage in ongoing education and training to maintain licensing, advance professional knowledge, and minimize risk exposure through continued development.
Core Competencies
- Demonstrate the ability to fulfill all key responsibilities independently and with minimal supervision.
- Exhibit a collaborative, solution-oriented mindset to deliver exceptional service to clients, carriers, and internal teams.
- Communicate effectively with clients, team members, Sales Executives, and underwriters, both verbally and in writing.
- Conduct independent business analysis and interpret relevant reports with clarity.
- Manage conflict professionally and resolve complex problems efficiently.
- Commit to continuous professional growth in insurance knowledge and risk management expertise.
Qualifications
- Proficiency in Microsoft Office Suite; prior experience with an agency management system is a plus.
- Strong expertise in insurance coverage, risk management, underwriting, and rating practices.
- Deep understanding of commercial insurance policies and industry markets.
- Ability to identify potential coverage gaps and provide thoughtful recommendations.
- High school diploma required; Bachelor’s degree preferred.
- A minimum of 10 years’ experience in an insurance agency setting.
Certifications & Licenses
- Must hold at least one recognized insurance designation such as CIC, AAI, ACSR, or CISR.
Seniority level
Seniority level
Mid-Senior level
Employment type
Job function
Job function
Sales, Business Development, and FinanceIndustries
Banking, Financial Services, and Insurance
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