Commercial Inside Account Executive - Development

SHI International Corp.; Austin (TX); On-site; USD 40,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k)

Flexible spending

Job summary

SHI International Corp. in Austin, Texas is seeking an Inside Account Executive to identify potential customers through cold calls and nurture existing relationships. This role involves assisting customers with IT solutions, managing the full sales cycle from quoting to order placement, and collaborating with internal resources to provide exceptional service.

The ideal candidate should possess excellent communication and problem-solving skills to achieve sales targets. Benefits include medical, vision, dental, and 401(k).

Qualifications

• 1 year of sales experience in a similar role.

Responsibilities

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone.
• Assist customers in selecting, deploying, and managing IT solutions.

Skills

Cold calling

Customer relationships

Customer outreach

Microsoft Office

Project management

Education

Bachelor’s Degree

Job description

Job Summary

The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The Inside Account Executive must demonstrate strong communication, problem‑solving, and customer service skills to achieve sales targets and ensure a superior customer experience.

Role Description

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best‑in‑class customer experience.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: willingness to contribute to team tasks and responsibilities when assigned.
• Communication: ability to communicate simple ideas and information clearly.
• Consultative Sales: willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: provide responsive and courteous assistance to customers.
• Flexibility: adjust to changes in tasks and responsibilities when required.
• Listening: demonstrate attentive listening in conversations, understanding information as presented.
• Organization: maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem‑Solving: willingness to address and resolve problems when they arise.
• Prospecting: understanding of basic principles of prospecting and ability to identify potential leads from provided list or database.
• Self‑Motivation: willingness to take on tasks and responsibilities independently when assigned.
• Time Management: understand importance of time management and strive to prioritize tasks to meet deadlines.
• Willingness to Learn: interest in learning new things and seek opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities – Basic
• Ability to grow existing customer relationships – Basic
• Ability to learn new concepts and processes quickly – Basic
• Proficiency in customer outreach and delivering tailored customer service solutions – Basic
• Proficiency in Microsoft Office tools – Basic
• Proficiency in project management – Basic

Other Requirements

• Bachelor’s Degree
• 1 year of sales experience in a similar role
• 10% in‑market travel as needed

The estimated annual pay range for this position is $40,000 – $150,000, which includes a base salary plus commission. The compensation is dependent on job‑related knowledge, skills, experience, and market location and will vary from individual to individual. Benefits may include medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status