Commercial HVAC Service Manager

Air-Temp Mechanical, Inc.; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

An HVAC service company is seeking an Office Administrator with experience in commercial HVAC settings. You will be responsible for maintaining service billing, providing customer support, and assisting with office functions. Candidates should have strong organizational skills and be skilled in service dispatch software. Pay is negotiable based on experience. Join a team where you can create a stress-free work environment.

Qualifications

• Previous experience in office administration or related fields.
• 5+ years experience in the commercial HVAC industry is preferred.
• Strong work ethic with good attendance.

Responsibilities

• Maintain service billing for HVAC operations.
• Provide customer support and assistance.
• Answer inbound telephone calls and direct them appropriately.

Skills

Office administration experience

Commercial HVAC service experience

Multitasking

Written and verbal communication

Attention to detail

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Service dispatch software

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

This position is to be a supporting hand with common day-to-day functions in the service department, primarily assisting with the billing portion for the service-related section and working with the dispatcher, service assistant, management, technicians, and others to create a steady, stress‑free work environment.

• Maintain service billing
• Provide customer support
• Draft correspondences and other formal documents
• Plan and schedule appointments and events
• Answer inbound telephone calls
• Maintain technician growth
• Grow service sales

Qualifications

• Previous experience in office administration or other related fields
• Commercial HVAC service experience to provide technical support
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills

Ideal Candidate

• Experience in the commercial HVAC industry, preferably 5+ years
• Able to work with a service dispatch software
• Proficient in Microsoft Word, Excel, and Outlook
• Strong work ethic and good attendance
• Prior billing experience is a plus

Billing

The billing section is the top priority of this position. You must be able to:

• Understand and complete the billing of service calls
• Know the process of service work orders with correct information
• Understand today’s pricing structure of HVAC commercial industry

Working with Technicians

• Answer any technical questions that technicians have and provide recommendations, solutions, or strategies to achieve the best possible outcome for the customer
• Reach out to technicians for verification needed for ongoing work orders, answer customer questions, and ensure correct equipment/parts information with price and availability via vendor quotes or direct emails

Assisting Office Space

• Help dispatch with technical questions
• Answer incoming phone calls and direct them to the right personnel
• Create and assist with quotes based on technician recommendations and dispatch needs
• Check the service email and respond accordingly or notify dispatch
• Cover certain positions such as Service Assistant or Dispatch when they are not in the office
• Handle any requests or instructions from supervisors

Pay

Pay is negotiable by experience.