Commercial HVAC/R Service Supervisor

RSC Mechanical, Inc.; Fresno (CA); In loco; USD 41.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

401(k)

Referral program

Paid training

Descrizione del lavoro

RSC Mechanical is seeking a Commercial HVAC/R Service Supervisor in Fresno, CA. The role leads technicians, coordinates daily service calls, and ensures safe, compliant operations while delivering exceptional customer service.

The candidate will troubleshoot and repair HVAC/R systems, including RTUs and supermarket refrigeration, with potential for overtime and on-call duties. High school diploma required.

Competenze

• Experience leading HVAC/R service teams.
• Ability to supervise day-to-day field service operations.

Mansioni

• Lead, schedule, and support technicians to meet daily service demands.
• Oversee field service operations and coordinate with dispatch for timely calls.
• Serve as primary contact for technicians on service needs and escalations.
• Support hiring, training, and development of technicians.
• Monitor performance and provide coaching and evaluations.
• Identify training needs and keep technicians current on equipment and procedures.
• Provide hands-on technical support and troubleshooting for HVAC/R issues.
• Diagnose, service, and repair HVAC/R equipment including RTUs and supermarket refrigeration.
• Assist with larger repairs, installations, and special projects.
• Provide remote troubleshooting guidance to technicians.

Conoscenze

Team leadership

Scheduling & dispatch coordination

Communication

Customer relations

Problem solving

Safety compliance

Multi-tasking

Formazione

High school diploma

Strumenti

RTUs

Walk-in/freezer systems

Supermarket refrigeration

Descrizione del lavoro

RSC Mechanical Careers

Fresno, CA

Commercial HVAC/R Service Supervisor

Full-time

High school degree

$30.00 - 40.00 per hour

Location: Fresno, CA, 93722

RSC Mechanical is a family-owned and family-operated company headquartered in Michigan. We are a full-service maintenance, contracting, and construction provider specializing in commercial HVAC/R.

We are currently seeking an experienced HVAC/R technician who is ready to take the next step in their career as a Service Supervisor.

Team Leadership & Service Operations

• Lead, schedule, and support technicians to meet daily service demands.
• Oversee day-to-day field service operations and coordinate with dispatch to ensure timely completion of service calls.
• Serve as a primary point of contact for technicians regarding service needs, technical issues, and escalations.
• Support the hiring, training, and development of technicians.
• Monitor technician performance and provide coaching, feedback, and performance evaluations.
• Identify training needs and help ensure technicians stay current on equipment, procedures, and industry best practices.

Technical Support & Field Service

• Provide hands-on technical support and troubleshooting for commercial HVAC and refrigeration issues.
• Diagnose, service, and repair commercial HVAC/R equipment, including RTUs, walk-in and reach-in coolers/freezers, ice machines, control systems, and supermarket refrigeration equipment.
• Support larger repairs, installations, equipment replacements, and special projects as needed.
• Provide remote technical support to technicians, guiding them through troubleshooting, diagnostics, and repairs over the phone.

Customer & Operational Support

• Maintain strong working relationships with customers and vendors and assist with resolving service-related concerns.
• Communicate service updates, technical concerns, and operational needs to appropriate internal teams.
• Monitor tools, equipment, vehicles, and field inventory to ensure technicians have the resources needed to perform their work.
• Ensure company vehicles and equipment are maintained according to company guidelines.

Safety & Compliance

• Ensure technicians follow company policies, safety procedures, and applicable industry requirements.
• Promote safe handling of refrigerants, chemicals, tools, and equipment.
• Ensure service work is performed in accordance with company standards and customer requirements.

Qualifications

• Strong knowledge of refrigeration systems including walk-ins, ice machines, self-contained systems, and systems using R-290. Supermarket refrigeration experience is a plus.
• Proficient in troubleshooting and diagnosing commercial HVAC/R systems.
• Effective communication and interpersonal skills when working with technicians, customers, dispatch, and management.
• Ability to prioritize service needs and manage multiple technicians and calls at once.
• Experience handling escalated service issues and providing technical direction when needed.
• Dependable, professional, and able to make sound decisions independently.

Schedule

• Full-time, Monday through Friday, 8:00 AM - 5:00 PM, with overtime as required.

On-Call Requirements

• Required to participate in the area on-call rotation.

Work Environment & Physical Requirements

• Work performed indoors and outdoors, with potential exposure to noise, dust, fumes, odors, gases, mechanical/electrical hazards, moving objects, sharp edges, and varying weather conditions.
• Manual dexterity required.
• Ability to sit, stand, walk, bend, stoop, reach, crouch, and occasionally climb stairs or ladders.
• Ability to lift and/or exert force up to 50 pounds.
• Frequent driving of motor vehicles.

Licenses & Certifications

• EPA Universal Certification (required)
• Valid drivers license with a clean driving record

Equal Employment Opportunity

RSC Mechanical is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Work schedule

• Monday to Friday
• On call
• Overtime

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• 401(k)
• Referral program
• Paid training

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