Commercial HVAC Account & Growth Manager

Nash Plumbing & Mechanical; Belleview (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Nash Plumbing & Mechanical, LLC in Florida is seeking an Account Manager to build and maintain commercial customer relationships, develop new business, and serve as the primary point of contact for assigned service accounts. You will work closely with Service Managers, Technicians, and Purchasing to ensure needs are met and opportunities for growth are realized.

The role emphasizes retention, profitability, accurate documentation, and proactive communication to support timely approvals and

Qualifications

• Experience in commercial service account management, business development, HVAC, refrigeration and plumbing.
• Working knowledge of service operations, repair proposals, purchasing, and billing.
• Strong customer service, relationship‑building, communication, organization, and problem‑solving skills.
• Ability to identify business opportunities and follow leads through the process.
• Ability to manage multiple priorities and follow commitments through completion.
• Ability to interpret service data and prepare clear reports.
• Proficiency with Microsoft Excel, Outlook, and Teams; BuildOps experience preferred.

Responsibilities

• Develop and maintain strong relationships with assigned customers.
• Communicate service requests, scheduling, and outstanding needs.
• Maintain current customer contacts, property information, access requirements, and communication procedures.
• Conduct account review meetings and follow action items through completion.
• Address customer concerns promptly and involve appropriate leadership and team members when needed.
• Identify opportunities to improve customer satisfaction and strengthen long-term partnerships.
• Identify and pursue new commercial HVAC, refrigeration, and plumbing customers.
• Build relationships with property managers, facility managers, and business owners.
• Attend, set up, and coordinate introductions, site visits, and proposals as the main point of contact.
• Follow up on leads and proposals to help secure new business.
• Support new customer onboarding and a smooth transition to the service team.
• Work closely with Service Coordinators and Service Managers to obtain confirmed technician schedules, availability, and service updates.
• Communicate confirmed schedules and changes to customers.
• Track service acknowledgment, assignment, and response times against applicable account requirements.
• Ensure customers understand emergency and after-hours contact procedures.
• Escalate urgent needs, response delays, and unresolved service issues.
• Coordinate with Service Managers and Technicians to support timely, accurate repair proposals.
• Track outstanding quotations, customer approvals, material availability, and repair progress.
• Manage internal software open repair recommendation log.
• Follow approved repairs through completion and confirm customers receive appropriate updates.
• Identify additional service and replacement opportunities and coordinate with the appropriate team.
• Prepare account scorecards and reports covering service response, repairs, quality, and other assigned account requirements.
• Track applicable measures, including response compliance, open repair recommendations, equipment availability, first-time fixes, and callbacks.
• Verify supporting information and resolve reporting discrepancies.
• Coordinate with Service Managers to review recurring failures, callbacks, and customer concerns.
• Review repair and service-call reports for completeness and coordinate timely delivery to customers.
• Confirm documentation includes equipment identification, service details, findings, recommendations, and supporting photographs or readings when applicable.
• Maintain organized account records in BuildOps and other approved systems.
• Maintain records of approvals, communications, scope changes, and outstanding commitments.
• Coordinate customer‑specific documentation requirements with the responsible teams.
• Review account billing for consistency with approved pricing, labor rates, material markups, and agreement provisions.
• Coordinate with Service Administrator to resolve billing questions, discrepancies, and missing documentation.
• Support accounts receivable follow‑up and help resolve customer issues delaying payment.
• Monitor changes in service demand or scope that may affect account costs and profitability.
• Support agreement renewals and coordinate proposed changes with Maintenance Coordinator.
• Recommend improvements to customer communication, service coordination, documentation, and reporting.
• Help develop and maintain account‑specific procedures.
• Support safety communication and track corrective actions identified by the responsible teams.
• Demonstrate NASH’s core values of Trust, Team, Grit, and Growth through ownership, teamwork, and dependable follow-through.

Skills

Account management

HVAC industry knowledge

Business development

Customer relationships

Communication

Problem-solving

Tools

BuildOps

MS Excel

Outlook

Teams

Job description

Nash Plumbing & Mechanical, LLC in Florida is seeking an Account Manager to build and maintain commercial customer relationships, develop new business, and serve as the primary point of contact for assigned service accounts. You will work closely with Service Managers, Technicians, and Purchasing to ensure needs are met and opportunities for growth are realized.

The role emphasizes retention, profitability, accurate documentation, and proactive communication to support timely approvals and