Commercial Escrow Officer -Hybrid

95-2566122 First American Title Insurance Co; Charlotte (NC); Hybrid; USD 39,000 - 52,000; Full time

Job summary

First American Financial Corporation in Charlotte is seeking a Commercial Escrow Officer to establish new account and process escrow documents per policy. The role offers a hybrid work arrangement with three days in the office each week, focusing on delivering top-tier service in multi-property transactions.

You will collaborate with underwriting, buyers, sellers, and lenders to complete transactions, ensure accurate funds handling, and maintain regulatory compliance across all steps of closing.

Qualifications

• 2-4 years of escrow related experience, preferably Commercial
• Strong verbal and written communication with customers
• Detail oriented with strong organizational skills
• May require escrow officer certification depending on state

Responsibilities

• Grow and service the business with outstanding customer service
• Complete simple and complex commercial real estate escrow transactions
• Coordinate with Underwriting to monitor and mitigate risk
• Ensure funds are properly accounted for and disbursed
• Close transactions by reviewing and filing documents
• Prepare regular escrow reports
• Prepare legal documents for closure of sales
• Comply with regulatory requirements

Skills

Escrow experience

Commercial real estate

Strong communication

Problem solving

Team player

High School Diploma/Equivalent

Education

High School Diploma or equivalent

Tools

Escrow software

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. We are looking to add a Commercial Escrow Officer to our growing team in Charlotte. In this role, you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results. This role offers a hybrid work arrangement, with at least three days per week in the office.

What You’ll Do

• Continually grow and service the business by providing outstanding customer service
• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
• Work cross-functionally with Underwriting to monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract
• Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Prepare legal documents for the closure of the sale
• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

What You’ll Bring

• 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
• May require escrow officer certification dependent upon state
• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies
• Thrives in contributing to a team, working together to deliver beyond customer expectations
• High School Diploma/Equivalent

Pay Range: $28.09 - $37.44 Hourly

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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