Commercial Escrow Assistant (Hybrid)

firstam; Chicago (IL); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Employee stock purchase plan

Job summary

First American is seeking a Commercial Escrow Assistant to support our fast-paced commercial real estate team in Chicago. You will assist in the escrow process for simple and complex transactions, prepare closing documents, input statements, and handle disbursements, while delivering exceptional customer service.

The role is hybrid, requiring three days in office per week. The ideal candidate has 1–3 years of escrow experience, strong time management, and excellent verbal and written

Qualifications

• 1–3 years escrow-related experience preferred.
• High school diploma or equivalent.
• Strong prioritization and time-management skills to meet deadlines.
• Excellent verbal and written communication with internal and external customers.
• Detail oriented, organized and proactive in problem solving.

Responsibilities

• Assist in the escrow process for simple and complex commercial transactions; prepare closing documents, input closing statement information, and handle disbursement and follow-up.
• Communicate regularly with customers during the escrow process; adapt communication style as needed.
• Interpret various agreements as they relate to escrow closings.
• Work with innovative technologies to enable escrow transactions and deliver a phenomenal customer experience.

Skills

Escrow experience

Time management

Customer service

Verbal and written communication

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative skills and support to your team as we lead the industry in transforming how commercial real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. First American is looking to add a Commercial Escrow Assistant to our growing commercial real estate team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in transforming commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.
This role will be hybrid, 3 days per week in office.

What You’ll Do:

• Assist in the escrow process for simple and complex commercial transactions such as preparing documents for closing, inputting closing statement information, and handling disbursement and follow-up
• Communicate regularly with customers during the escrow process; adapts communication style as needed
• Interpret various agreements as they relate to escrow closings
• Work with innovative technologies to enable escrow transactions and communicates with customers to provide a phenomenal customer experience

What You’ll Bring:

• High school diploma or equivalent
• 1-3 years of escrow-related experience preferred
• Exceptional at prioritizing time and workloads to meet established deadlines
• Passionate about helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships
• Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn
• Thrives in contributing to a team where we come together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies

Pay Range: $20.31 - $27.09 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.