Commercial Engineer/ Sales Support

SGL Carbon SE; Strongsville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

SGL Carbon SE in Strongsville, OH is seeking a detail-oriented Sales Back-Office Support professional to assist Area Sales Managers and the VP of Sales. You will handle order entry, RFQs for the Americas, invoicing progress billings, and payment follow-ups, while ensuring accurate SAP entry.

You will support the Letter of Credit process, CRM data integrity, and pre/post-sales activities, coordinate with the sales team, and help organize calendars.

Qualifications

• Associates Degree or equivalent experience.
• 1–2 years experience in customer service/technical customer service.
• Fluent English; Spanish or German is a plus.

Responsibilities

• Support Area Sales Managers and VP-Sales in daily back-office activities.
• Enter orders in SAP.
• Process RFQs for the Americas.
• Invoicing of progress billings and follow-up on payments.
• Support the Letter of Credit process and other financial instruments.
• Maintain CRM data quality and integrity.

Skills

CRM data quality

SAP

Order entry

RFQ support

Payment follow-up

Cross-functional coordination

Education

Associates Degree or equivalent experience

Tools

SAP

Job description

Provides support to Area Sales Managers and VP-Sales, as part the Commercial Order Processing team

Supports Order Entry and RFQs for the Americas.

Provides invoicing of progress billings and follow-up on payments.

Supports the Letter of Credit process, as well as other financial instruments.

Provides back-office support for the sales department.

Key Accountabilities:

• Provides support for Aftermarket Sales and Equipment Sales
• Organize daily sales back-office activities, such as – but not limited to:
  • Invoicing of Progress Billings
  • Support the Letter of Credit process
  • Performing market research with guidance of sales team
  • Gathering and processing research market and marketing data
  • Assist and coordinate with sales team
  • Organizing and assisting sales team’s calendar
  • Support sales team in pre-sales and post-sales activities
  • Proactively improve and maintain CRM data quality and integrity
  • Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.
• Entering orders within SAP
• Tracking open invoices and following up on late payments

Education:

• Associates Degree or equivalent experience

Experience:

• 1-2 years experience in customer service/technical customer service
• Chemical industry experience will be a plus
• Fluent English, additional (Spanish, German) is a plus.

Preferred Skills:

• Some familiarity with reading and understanding technical documents such as blueprints, parts lists etc. .
• SAP-system software.
• Knowledge of machining & manufacturing of chemical process equipment is a plus.

#CB1

Our Promise:

Your skills and experience make a difference with us. You have the opportunity to help shape the future, live our values, and advance your career step by step—whether as an expert, a manager, or in project management. Make a difference. Come and join us!

Equal Opportunity Employer

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.

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Reasonable Accommodation Notice

SGL Carbon, LLC is committed to the inclusion of qualified individuals. As part of this commitment SGL Carbon, LLC will provide accommodations when requested by a qualified applicant. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [e-mail]. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail] or 704-593-5250.

Become part of a team that makes a difference.

As one of the world's leading companies in developing and manufacturing specialty graphite, carbon fibers, and composite materials, we create innovative solutions for today's major challenges: mobility, energy, and digitalization.
With around 3,800 employees across 28sites worldwide, we are dedicated to shaping the future through our products and technologies. Our work not only advances industry but also benefits society and reduces environmental impact.

Come and join us! Make a difference with your unique skills and experience.

Publication Date: Sep 26, 2026

Location: Strongsville, OH, US, 44149

Business Unit: Process Technology

Legal Unit: SGL CARBON Technic, LLC

Functional Area: Marketing/Sales/Product Management