Commercial Electrical Service Account Manager

InPwr Inc.; Monterey Park (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

401(k) matching

Sabbatical benefit

Competitive salary

Job summary

InPwr Inc. seeks a Commercial Service Account Manager to join our team in Monterey Park, CA. You will manage service projects, coordinate resources, and drive new business while ensuring quality and customer satisfaction.

The role requires technical electrical expertise, field experience, and the ability to handle multiple priorities. We offer comprehensive benefits and a competitive salary with opportunities for growth in a growing company.

Qualifications

• High school diploma with additional training or Construction Management degree.
• 1-2 years’ experience in a Senior technician role; prior field experience required.
• Excellent knowledge of electrical systems and the NEC.
• Strong computer skills; proficient in Microsoft Office.
• Able to adapt to changing priorities and work under pressure.
• Able to manage and schedule multiple service technicians and projects.
• Excellent verbal and written communication.
• Must work in Monterey Park, CA and generate new business in the area within 60 days of hire.
• Medical, Dental, Vision and Life Insurance 100% company paid.
• Paid vacation & holidays.
• 401(k) company match.
• 30-day sabbatical every 5 years.
• Stable employment with a growing company.
• Highly competitive salary.

Responsibilities

• Manage financials; plan resources and identify risks to minimize budget slippage.
• Oversee van stock setup; procure and track materials.
• Identify problems early and inform stakeholders to protect installation quality and finances.
• Conduct post-mortems on margins above/below expectations to improve practices.
• Review work orders weekly to identify installation trends and customer satisfaction.
• Review and approve submittals with account manager before client approval.
• Ensure customer satisfaction and collect feedback from service customers at sites.
• Coordinate scheduling with customers and technicians; ensure site compliance.
• Ensure project scheduling meets customer deadlines.
• Assist with design/build activities when required.
• Provide accurate information for project initiation and close-out.
• Ensure permits, licenses, and inspections are filed.
• Schedule weekly activities of assigned personnel.
• Identify material requirements and coordinate timely delivery.
• Assist on-site problems as needed.
• Prepare project status reports and/or schedules.
• Price and expedite change orders; ensure timely punch list completion.
• Submit accurate as-built drawings when applicable.
• Respond to employee concerns promptly.
• Ensure field reports are accurate before data entry submission.
• Attend project meetings when required.

Skills

Electrical knowledge

Microsoft Office

Verbal & written communication

New business generation

Project scheduling

Education

High school diploma with additional training

Construction Management degree

Job description

We are looking for a Commercial Service Account Manager to join our team.

Skills and Requirements

• High school diploma with additional 2 years technical training desired or Construction Management degree.
• Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
• Excellent technical knowledge of electrical systems and the NEC.
• Strong computer skills and experience in Microsoft Office products.
• Ability to adjust to rapidly changing priorities and work under pressure.
• Ability to manage and schedule multiple service technicians and projects.
• Excellent verbal and written communication.
• Ability to work in Monterey Park, CA, and able to generate new business in the area within 60 days of hire.
• Medical, Dental, Vision and Life Insurance 100% company paid for employees.
• Paid vacation & holidays.
• 401(k) company match.
• 30-day paid sabbatical every 5 years of employment.
• Stable employment with a growing company.
• Highly competitive salary.

Essential Functions

• Manages financials, ensures that jobs that require planning and layout receive it, identifies risks and hurdles of each work order and plans essential resources to minimize any financial slippage.
• Oversee van stock setup, organization and supervising the procurement and tracking of materials.
• Recognizes problems early and informs the necessary stakeholders to protect InPwr's installation quality and financial interests.
• Schedules and performs post mortem with appropriate team members on all jobs that are +5-10% above or below the expected margin to ensure mistakes are not reoccurring and best practices are repeatable and celebrated.
• Review work orders weekly for each tech and client to identify trends with installation and overall satisfaction.
• Review and approve submittals with account manager before requesting client approval.
• Ensures customer satisfaction and solicits customer feedback from all service customers and constant presence sites.
• Communicates with customers and technicians to coordinate job scheduling and site compliance.
• Ensures that project scheduling meets the time goals of the customer.
• Assists with design/build activities when required by customers.
• Provides accurate information to ensure proper project initialization and close-out take place.
• Assures that all permits, licenses, and inspections filings are completed.
• Schedules weekly activities of all assigned personnel.
• Identifies material requirements of projects and works with PC to ensure timely delivery of material for jobs.
• Assists personnel with on-site problems when necessary.
• Prepares project status reports and/or schedules, if applicable.
• Prices, submits to owner, and expedites all change order requests.
• Assures timely completion of punch list items.
• Assures timely submission of accurate as-built drawings, when applicable.
• Responds in a timely manner to employee concerns.
• Reviews and ensures that all reports and paperwork from the field is accurate prior to submitting to data entry.
• Attends job meetings on projects when required.

Working Conditions

• This position sometimes operates in an office environment but will require regular visits to construction sites.
• Job Requires working in all elements, depending on job location, time of year (heat, cold, rain, and snow).
• Must be able to utilize construction site sanitary facilities (Porta-Johns).
• Wear personal protective equipment (hard hat, safety glasses at all times), respirator when required.
• Repetitive use of arms, hands, and fingers.
• Able to work 8 hours per day, 40 hours per week, overtime as required and night shifts.
• All elements inside and out.

Working/ Environment/ Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 15 pounds. Employees in this position must be physically able to efficiently perform the essential functions of the position. Candidates must be able to conduct site visits to provide estimates, navigating a variety of conditions and environments.

EEO, Drug Free Workplace

Employment contingent upon successful completion of background investigation and drug screening. Smoke‑free workplace. Drug‑free work environment according to Federal Law.

InPwr Inc. is an Equal Opportunity Employer and a Drug‑Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.