Commercial Domain Architect

Persistent Systems; Deerfield (IL); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Quarterly growth opportunities

Company-sponsored higher education

Flexible work hours

Insurance coverage: group term life, personal accident, Mediclaim

Job summary

Persistent Systems in Deerfield, Illinois is seeking a Commercial Domain Architect to transform commercial strategy into actionable technology results. In this role, you'll deliver measurable savings and streamline architecture across the Commercial value stream, focusing on leveraging Salesforce for enhanced operational efficiency.

Your extensive experience in solution architecture and core commercial technologies will be key. The position offers a competitive salary and benefits package, emphasizing a culture of talent development and inclusivity.

Qualifications

• 12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions.
• Deep expertise in Salesforce and enterprise technology ecosystems.
• Proven track record delivering portfolio simplification and measurable cost savings.

Responsibilities

• Partner with Commercial and Global Service and Repair leadership to translate growth strategies.
• Lead target-state architecture across portfolio planning, pricing, and service models.
• Ensure alignment across sales execution, enablement, customer support, and martech.

Skills

customer engagement

Supply Chain

Salesforce

Education

Bachelor’s degree in IT, Engineering, Business, or equivalent experience

Tools

Salesforce

SAP Hybris

MarTech

Job description

About Position

• Role: Commercial Domain Architect
• Experience: 12+ Years
• Job Type: Full Time Employment
• Mandatory Mention 3 skills: customer engagement and Supply Chain

What You'll Do

Role Purpose

The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in‑year savings, enable year‑on‑year simplification, and establish a scalable target‑state architecture across the end‑to‑end Commercial value stream, including Service and repair delivery.

This role ensures enterprise‑standard platforms—most notably Salesforce—are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go‑to‑market execution, sales enablement, service and repair operations, martech and downstream customer engagement.

Outcomes That Define Success

• Quantifiable in‑year and recurring cost savings across the Commercial and Service and Repair technology portfolio
• Approved multi‑year simplification and modernization roadmaps with clear savings targets
• Reduced architectural complexity and elimination of redundant Commercial and Service tools
• Increased enterprise leverage of Salesforce and strategic Commercial platforms
• Improved decision quality, speed, and confidence for Commercial and Service technology investments

Core Responsibilities

Strategy Realization: Commercial & Service and Repair Architecture

• Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps
• Lead target‑state architecture across portfolio planning, pricing, demand shaping, and service delivery models
• Ensure alignment across sales execution, enablement, customer support, service operations, and martech
• Develop sequenced, value‑backed roadmaps that deliver in‑year savings and sustained cost reduction
• Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals
• Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows
• Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems
• Ensure solutions align with enterprise data, integration, security, and platform standards

Portfolio Simplification and Savings Delivery

• Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities
• Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization
• Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse
• Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions

Governance and Decision Enablement

• Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums
• Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first
• Enable consistent architectural decision‑making without slowing commercial execution or service delivery

Executive Relationships

The Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.

Expertise You'll Bring

Qualifications and Experience

• Bachelor’s degree in IT, Engineering, Business, or equivalent experience
• 12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions
• Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems
• Proven track record delivering portfolio simplification and measurable cost savings
• Strong executive communication and stakeholder influence skills

Leadership Profile

• Strong commercial and service operations acumen
• Pragmatic systems thinker who balances speed, cost, and scalability
• Trusted partner who challenges constructively and drives cross‑functional alignment
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company‑sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values‑Driven, People‑Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility‑friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.