Commercial Director, Americas

SupportFinity™; Austin (TX); On-site; USD 171,300 - 342,700; Full time

Job summary

SupportFinity™ is looking for a strategic leader based in Austin, Texas, to manage and innovate within the Heart Failure segment. This role requires extensive experience in Commercial Excellence and sharp analytical skills to drive market growth and optimize customer relationships.

The successful candidate must possess a Bachelor’s degree with at least 10 years in relevant positions, showing expertise in strategic business management and cross-functional collaboration. Leadership and decision-making skills are essential for navigating complex market environments.

Competitive salary ranging from $171,300 to $342,700 based on experience is offered.

Qualifications

• 10+ years of experience in Commercial Excellence or related roles.
• Proven expertise in forecasting and performance measurement.
• Strong proficiency with business analytics tools.

Responsibilities

• Drive market expansion and innovation strategies.
• Implement customer-centric initiatives to improve satisfaction.
• Oversee P&L and financial risk management for the region.

Skills

Commercial Excellence

Sales Operations

Cross-functional Leadership

Business Intelligence Tools

Strategic Decision Making

Education

Bachelor’s degree in Business or related field

Master’s degree (MBA or related)

Tools

Power BI

Tableau

SQL

Python/R

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Summary of Position

• Drives market expansion, innovation, and competitive advantage by leading strategic regional initiatives, influencing priorities, and optimizing customer relationships.
• Utilizes demand forecasting and commercial levers into actionable strategies, managing P&L to meet regional and global goals.
• Forges strategic partnerships and makes accountable, insight‑driven decisions that accelerate technology adoption, market resilience, and organizational growth.
• Leads commercial functions including but not limited to commercial operations, training, market access strategy, data analytics, and commercial effectiveness.

Key Responsibilities

• Drive growth by identifying market opportunities, adapting global strategies to fit regional dynamics, and expanding HF’s footprint in key markets.
• Implement customer‑centric initiatives that strengthen relationships with key stakeholders, improve customer satisfaction, and deepen long‑term loyalty.
• Oversee adoption of digital tools, AI, and machine learning to enhance offerings and streamline regional operations.
• Direct regional P&L, budgeting, and financial risk management, aligning financial goals with global objectives; accountable to support DVP Commercial Americas for commercial reviews, OEM and LBEs.
• Ensure cohesive execution of commercial strategies through cross‑functional collaboration, KPIs, and strategic influence with country leadership teams.
• Lead planning and execution of go‑to‑market strategies, optimizing launch success and market competitiveness.
• Leverage analytics and demand forecasting to guide strategic decisions, integrating market, operational, and performance levers to prioritize regional actions.
• Make and own high‑impact strategic recommendations, incorporating feedback loops and outcome accountability across regional and country‑level initiatives.
• Stay ahead of competitors by refining strategies based on market intelligence, customer insights, and technological advancements.
• Anticipate and mitigate market, operational, and compliance risks to ensure strategic resilience.
• Work with and lead market access teams to ensure products meet standards and optimize reimbursement.
• Mentor commercial teams, fostering strategic thinking, continuous learning, and leadership development.

Critical Experience

• End‑to‑End Business Strategy Ownership: Exposure to developing cohesive business strategies that integrate financial, operational, and commercial functions.
• Broad‑Based Organizational Influence: Experience collaborating across commercial and non‑commercial functions and influencing teams without direct authority.
• Strategic and Operational Risk Management: Deepening skills in making and owning high‑impact decisions, balancing risk with commercial opportunity.
• Executive Stakeholder Engagement: Build strong relationships with executive stakeholders to gain support for regional and organizational strategies.
• Advanced Organizational Design and Talent Development: Refine expertise in structuring teams, commercial deployment, building leadership pipelines, and nurturing high‑potential talent.

Required Qualifications

• Bachelor’s degree in Business, Finance, Analytics, Economics, Engineering, or related field.
• 10+ years of experience in Commercial Excellence, Sales Operations, Sales Force Effectiveness, Business Analytics, or related commercial leadership roles.
• Demonstrated expertise in forecasting, performance measurement, KPI frameworks, and commercial planning.
• Proven experience leading targeting/segmentation, territory design, and incentive compensation processes.
• Strong proficiency with business intelligence and analytics tools (e.g., Power BI, Tableau, SQL, Python/R).
• Experience overseeing complex dashboard development, automation workflows, and scenario modeling.
• Strong cross‑functional leadership skills with experience partnering across Sales, Marketing, Finance, and Operations.
• Ability to translate complex analytics into clear, actionable recommendations for senior leadership.
• Excellent communication, storytelling, and executive‑level presentation skills.

Preferred Qualifications

• Master’s degree (MBA, MS Analytics, or related discipline).
• Experience in healthcare, medical devices or similarly regulated industries.
• Hands‑on technical expertise in advanced modeling, predictive analytics, or machine learning applications.
• Background leading large‑scale Commercial Excellence or Sales Transformation initiatives.
• Demonstrated ability to drive change management at scale and influence senior stakeholders.

The base pay for this position is $171,300.00 – $342,700.00. In specific locations, the pay range may vary from the range posted.