Commercial Direct Repair Program Coordinator - Remote

AAA - CSAA Insurance Group; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a motivated and skilled Commercial Direct Repair Program Coordinator to manage vendor relationships and claims in a remote role. The ideal candidate will have extensive experience in physical damage estimating and strong negotiation skills, supporting a mission to innovate in the commercial insurance sector.

Benefits

Performance bonus

401(k) with company match

Qualifications

• 6+ years of physical damage estimating experience, preferably with technician and writer roles.
• I-CAR certification or ability to obtain within the first year.
• Must hold an Adjuster licensed for all applicable states.
• Ability to manage relationships and contracts with Direct Repair Network shops.

Responsibilities

• Evaluate, negotiate, and settle physical damage and total loss claims.
• Manage Direct Repair Network performance and relationships.
• Mentor and train other Adjusters.
• Prepare files for authority review with supervisor.

Skills

Negotiation skills

Analytical skills

Problem-solving skills

Technical aptitude

Communication skills

Organization skills

Education

BS/BA degree or equivalent experience

High School (HS)/GED plus 3 years customer service experience

Tools

Estimating software

Excel

Access

Word

PowerPoint

Outlook

Job description

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Commercial Direct Repair Program Coordinator - Remote

Requisition Number

R7246 Commercial Direct Repair Program Coordinator - Remote (Open)

Location

California - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Remote Direct Repair Program Coordinator!

Your Role:

Employee who works both virtually and in the field with significant authority over physical damage assignments of high complexity and of commercial and/or special lines vehicle-type. Expert in all aspects of commercial non-injury related matters including total loss. Independently evaluates, negotiates, and settles physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which includes evaluation and estimating mechanics.

Responsible for Direct Repair Network (DRN) performance, management, and relationship to ensure financial and customer-driven results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding / removing shops from program. Responsible for Open Shop estimation and repairs.

Handles any commercial product types including but not limited to auto, fleet, general liability, last mile delivery, inland marine, excess & surplus. Will handle claims in any geographic venue.

Handles claims involving any vehicle types that may include but is not limited to auto, motorcycles, scooters, recreational vehicles, autonomous driving vehicles, autonomous delivery vehicles, remote-controlled delivery vehicles, watercrafts, and trucks.

Plays a direct role in the development of other Adjusters through mentorship, training, and coaching.

Your work:

• Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop, inclusive of commercial DRN, performance through scorecard metrics analysis
• Viewed as senior resource in given field for department and/or unit
• Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which requires physical inspection and evaluation
• Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts
• Works within broad limits and authority on highly complex assignments requiring specialist knowledge
• Negotiates settlement of claim with insured, third party and attorneys
• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues
• May handle claims under excess and surplus policies
• May work on claims in litigation in conjunction with a Commercial Litigation adjuster

Required Experience, Education and Skills

• 6+ years of physical damage estimating experience, preferably with time as both technician and writer
• I-CAR certification or the ability to obtain within first year in position
• Knowledge of auto repair estimates and systems, including commercial and special lines vehicles
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
• Ability to independently manage relationships and contracts with Direct Repair Network shops to ensure performance goals are achieved
• Strong and effective negotiation skills
• Strong analytical, problem-solving, and organizational skills
• Basic math and digital literacy along with the technical aptitude to use a variety of software applications
• Ability to work independently, be self-motivated and goal-oriented
• Strong oral and written communication skills
• Ability to work in a flexible, changing environment
• Basic math and intermediate computer skills with technical aptitude to use a variety of software applications, including Excel, Access, Word, PowerPoint, and Outlook. Must be able to create and maintain the necessary reports and information to effectively capture the performance of field staff and independent adjusters
• Proficient in estimating software and systems
• Ability to build and maintain a nation-wide shop/vendor date base Ability to interpret policy language and resolve claims coverage questions (CCQs)Ability to rate condition, run evaluation and to conclude total losses
• Ability to interpret policy language and resolve claims coverage questions (CCQs)
• Ability to rate condition, run evaluation and to conclude total losses
• Knowledge of auto repair estimates and systems
• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry
• BS/BA, or equivalent experience
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment

What would make us excited about you?

• BS/BA, or equivalent experience
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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