Director, IT Operations

Jostens; Minneapolis (MN); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid schedule with on-site 3 days a—

Health, dental, vision insurance

401K vesting from day one

Paid holidays and generous PTO

Job summary

Jostens is seeking an IT leader to direct operational and tactical delivery of IT infrastructure and technology services aligned to enterprise strategy. You will manage core IT operations across networks, systems, data services, and service desks, while guiding governance and cost-effective roadmaps.

You will translate business needs into operational solutions, supervise a diverse technology team, and drive continuous improvement and vendor engagement.

Qualifications

• 4-year degree or higher in related technical and business areas.
• A minimum of 7 years of technology experience and related management experience.
• Knowledge of project management methodologies and tools; understands business areas and processes.
• Experience overseeing geographically distributed, diverse teams and vendor relationships.
• Strong IT infrastructure and IT service management knowledge (incident/problem/change).
• Broad understanding of business practices, system design, and controls.
• Strong influencing, negotiation, and communication skills; leadership presence.
• Ability to define metrics and prepare management reports and analyses.

Responsibilities

• Provide director-level input into IT strategic planning.
• Translate strategic vision into operational plans and service outcomes.
• Lead long- and short-range operational planning and governance.
• Develop and maintain an infrastructure and operations roadmap.
• Advise leadership and business managers on technical strategies.
• Oversee vendor engagements; conduct research, reports, and recommendations.
• Monitor industry trends and emerging technologies for competitive advantage.
• Drive operational excellence via service management and continuous improvement.

Skills

Strategic planning

IT governance

Leadership

Vendor management

Budgeting

Education

Bachelor’s degree or higher in related areas

Tools

AWS

Tableau

SAP BPC

Oracle EBS

Salesforce

Microsoft 365

Atlassian suite

Job description

ABOUT YOU:

You will direct and execute the operational and tactical delivery of IT infrastructure and technology services aligned to enterprise strategy. You are responsible for managing core IT operations, ensuring reliability, performance, and scalability of systems, and supporting the implementation of technology initiatives that enable the organization’s business objectives. You are directly responsible for the IT Operations department, which includes Network Engineering; Systems Engineering (Windows, UNIX); Data Services (DBAs); Systems Administration; Service Desk; Network Operations Center; and Sales Support Technology.

YOU WILL:

• Provide director level input into Information Technology Strategic Planning
• Translate IT strategic vision into operational plans and measurable service outcomes
• Participate in long- and short-range planning and directing of operational activities
• Lead in the execution of the IT governance process
• Implement overall IT governance and oversee adherence to policies and procedures
• Establish and maintain an infrastructure and operations roadmap focused on reducing complexity, increasing agility, emphasizing re-usability, and adhering to cost effective management
• Serve as technical and operational consultant to leadership and business managers
• Advise on technical strategies and translate business requirements into operational solutions
• Support vendor and consultant engagement; perform research and analysis and prepare reports, proposals and recommendations
• Understand and evaluate the applicability of new technical developments in area of information systems, office service and office automation equipment and software
• Keep informed on industry trends and emerging technologies that can serve as a competitive advantage or threat
• Maintain technological knowledge on a broad variety of topics and skills, including data and application integration, cloud infrastructure, operations automation and security
• Provide direction and leadership to Technology Team
• Provide administrative direction and coordination of departmental activities
• Assist in the preparation, development and administration of departmental expenditure and revenue budgets
• Monitor, coordinate and support internal communication and activities to ensure effective service delivery
• Drive operational excellence through service management, incident/problem/change management, and continuous improvement

YOU HAVE:

• 4-year degree or higher in related technical and business areas
• A minimum of 7 years of technology experience and related management experience
• Understanding of project management methodologies and tools, and a strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
• Strong knowledge of relevant applications and development life cycles, general knowledge of professional services vendors, and tools and experience overseeing geographically distributed and culturally diverse workgroups
• Strong understanding of IT infrastructure and IT service management (incident/problem/change) practices
• A broad understanding of general business and management practices and system design techniques and controls
• Strong influencing/negotiation skills, excellent written and verbal communication skills, knowledge of business and technology trends and strong interpersonal/Leadership, initiative and innovation
• Demonstrated ability to identify, establish and track key performance metrics and key indicators and to prepare reports and analyses for management review and action
• Analytical orientation, with demonstrated ability to organize and structure detailed information and to identify and analyze key trends

LOVE WHERE YOU WORK:

We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.

We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.

We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.

We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave.

We care about your development. We support tuition reimbursement after 6 months of service.

We believe in pay transparency. The salary range is $140,000 to $180,000 with annual bonus eligibility.

APPLICATION DEADLINE:

October 1, 2026

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

ALL ABOUT TECHNOLOGY:

Our Technology organization combines planning, analysis, and development in combination with both enterprise retail and manufacturing platforms as well as custom development using primarily Java, web services, and web application frameworks like ReactJS/NodeJS. The Technology organization manages priorities through a centralized quarterly planning in close collaborative with business decision-making and strategy, directly supporting leadership in Marketing, Sales, Digital & Operations. Delivery is managed through typically an agile, two-week scrum or Kanban methodology leveraging a suite of Atlassian products. The Technology teams are structured organizationally to focus on key platforms and the business units that they. Though the utilization of best-in-class technical software, such as AWS, Tableau, SAP BPC, Oracle EBS, Salesforce, & Microsoft 360, you will get to play a critical role in determining technology solutions that steer our business. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Technology Team has to offer at Jostens!

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at [e-mail] or [phone].

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.