Commercial Collector (Bilingual in Spanish)

ALTUS Commercial Receivables; Metairie (LA); Remote; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company matching

Paid time off 18 days/year

7 holidays + 2 floating holidays

Job summary

Altus Commercial Receivables is seeking Commercial Collectors bilingual in Spanish for a remote role. Collectors contact debtors by phone, mail, or email, review documents, and negotiate resolutions while ensuring compliance with all regulations.

You will collaborate with clients and the support team, handling disputes and striving for timely closures. Strong communication and organization are essential. Remote position with a nationwide scope.

Qualifications

• Minimum of 80 outbound/inbound calls.
• Negotiate payment in full or secure a payment arrangement.
• Create a sense of urgency for non-paying debtors.
• Work with Client Support to resolve disputes and maintain professionalism.

Responsibilities

• Contact debtors by phone, mail, or email.
• Collaborate with clients, sales, and peers on delinquent accounts.
• Examine financial situations and review contracts to resolve disputes while pursuing closure.

Skills

Communication

Interpersonal skills

Organizational skills

Tools

Salesforce

Microsoft Office

Excel

Job description

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Commercial Receivables is seeking Commercial Collectors bilingual in Spanish as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

Job Requirements:

Compensation and Benefits:

We look forward to you joining our team!!

• This position is a Remote/Telecommute position* Job Responsibilities:
• Minimum of 80 outbound/inbound calls
• Negotiate payment in full or secure a payment arrangement
• Create a sense of urgency for non-paying debtors
• Work closely with the Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quotas
• Collections, sales, telemarketing, customer service, or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• Salesforce experience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability
• $12.98 - $14.00 per hour PLUS commission and bonuses
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.