Commercial Client Administrator

Hancock Whitney; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hancock Whitney is seeking a Commercial Client Administrator to provide essential support to Relationship Managers and direct day-to-day client service to business clients. This role involves handling administrative tasks and transactions with awareness of potential financial exposure for the bank.

Key duties include processing client documentation, supporting onboarding, and collaborating with underwriting, compliance, and operations to ensure timely delivery of services.

Qualifications

• Evidence of client servicing/administration experience.

Responsibilities

• Serve as the primary contact for client inquiries and resolve routine issues.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance.
• Assist in preparing loan documents, credit agreements, and related banking materials.
• Monitor account activity and follow up on discrepancies or required actions.
• Support onboarding with collection and verification of required documentation.
• Utilize nCino and Salesforce to coordinate workflows and maintain client records.
• Assist clients with loan payments, transfers, and account setup with proper authorization.
• Collaborate with underwriting, compliance and operations to deliver timely client services.
• Maintain knowledge of bank products including merchant services, treasury management, and wealth management.
• Support fraud monitoring efforts and Enhanced Due Diligence forms.

Skills

Client servicing

Documentation

nCino

Salesforce

MS Office

Communication

Organization

Banking systems

Education

High school diploma

Associate’s degree preferred

Tools

Salesforce

Microsoft Excel

Job description

JOB FUNCTION / SUMMARY:

The Commercial Client Administrator provides essential support to Relationship Managers and direct day-to-day client service to business clients. This role ensures seamless operations and superior client service by performing administrative and transactional tasks, including accurate handling of tasks with potential financial exposure to the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for client inquiries, resolving routine issues and escalating complex matters as needed.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Assist in the preparation of loan documents, credit agreements, and other banking-related materials.
• Monitor account activity and follow up on discrepancies or required client actions.
• Support relationship managers with client onboarding, including collecting and verifying required documentation.
• Use operational platforms such as nCino and Salesforce to coordinate workflows and maintain accurate client records.
• Assist clients with loan payments, transfers, and account setup, ensuring appropriate authorization.
• Collaborate with internal teams such as underwriting, compliance, and operations to ensure timely delivery of client services.
• Maintain knowledge of bank products, including merchant services, treasury management, and wealth management.
• Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school diploma or equivalent; Associate’s degree preferred.
• 1 year of related support experience such as client servicing/administration, operations and administrative, preferably in banking/financial services.
• Basic knowledge of financial statements.
• Ability to learn loan documentation processes and systems.
• Proficient in Microsoft Office Suite and banking systems.
• Strong communication and organizational skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.