Commercial Cleaning - Field Supervisor

ServiceMaster Residential Co; Arlington, Northern (TX, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible schedule

Advancement opportunities

Training & development

Competitive salary

Job summary

ServiceMaster Clean By Prime in Arlington, TX is seeking a Commercial Cleaning Field Supervisor to oversee daily operations, manage staff, and ensure high quality service delivery. This hands-on role requires you to provide coverage and perform cleaning tasks when needed.

You will lead training, coordinate schedules, monitor safety and quality, and build strong client relationships while driving continuous improvement in service delivery. ProTeam backpack vacuums experience is a plus.

Qualifications

• 3+ years in an operations or management role in cleaning/facilities.
• Strong leadership to train staff and enforce performance standards.
• Experience with workflow optimization, scheduling, and QA processes.
• Customer-focused with problem-solving skills.
• Familiarity with commercial cleaning equipment including ProTeam backpacks.
• Proficiency in scheduling software and MS Office/Google Workspace.

Responsibilities

• Oversee daily commercial cleaning and specialty service operations.
• Lead and train cleaning staff, supervisors, and subcontractors.
• Perform site inspections and maintain quality standards.
• Build strong client relationships and address concerns.
• Optimize schedules to maximize coverage and efficiency.
• Monitor supplies and equipment readiness.
• Apply lean management to improve efficiency and reduce waste.
• Ensure safety compliance with OSHA policies.
• Track KPIs and report to leadership.

Skills

Operations mgmt

Leadership

Process optimization

Customer focus

Cleaning equipment

Software skills

Physical ability

Driver's license

Tools

ProTeam vacuums

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development
• Competitive salary

Commercial Cleaning Field Supervisor – ServiceMaster Clean

Location: Arlington, TX (DFW Area)

Job Type: Full-Time

About Us

ServiceMaster Clean By Prime is a leading provider of commercial cleaning and specialty cleaning services in the DFW area. We are committed to delivering high-quality service to our clients while maintaining efficiency in our operations. As part of our growing team, we are looking for an experienced Commercial Cleaning Field Supervisor to oversee daily business operations, ensure quality service delivery, and drive efficiency through lean management practices.

Job Summary

The Commercial Cleaning Field Supervisor will be responsible for overseeing all operational aspects of the business, including staff management, client satisfaction, quality control, and process improvement. THIS IS A HANDS ON POSITION, AND THE INDIVIDUAL IN THIS ROLE WILL ALSO BE EXPECTED TO PROVIDE COVERAGE AND PERFORM CLEANING TASKS. This role ensures the smooth execution of cleaning services, maintains strong relationships with clients, supports and develops quality teammates, and drives continuous improvement in service delivery.

Key Responsibilities

• Service Operations Management: Oversee daily commercial cleaning and specialty service operations, ensuring schedules are met and quality standards are maintained.
• Team Leadership & Training: Manage and mentor cleaning staff, supervisors, and subcontractors; provide training on best practices, safety protocols, and customer service.
• Quality Assurance: Conduct site inspections, implement cleaning checklists, and address service issues to maintain high-quality standards.
• Client Relations: Serve as the main point of contact for clients, address concerns promptly, and ensure customer satisfaction.
• Scheduling & Workforce Management: Optimize employee schedules to maximize efficiency and coverage for cleaning services.
• Inventory & Equipment Management: Monitor and maintain cleaning supplies, ProTeam backpack vacuums, and other equipment to ensure operational readiness.
• Process Improvement: Apply lean management principles to improve efficiency, reduce waste, and enhance service delivery.
• Health & Safety Compliance: Ensure all employees follow OSHA standards and company safety policies.
• Reporting & Metrics: Track KPIs related to operations, employee performance, and customer satisfaction, providing regular reports to leadership.

Qualifications

• Experience: 3+ years in an operations or management role, preferably in commercial cleaning, janitorial services, or facilities management.
• Leadership Skills: Proven ability to lead teams, train staff, and enforce performance standards.
• Process-Driven: Experience in workflow optimization, scheduling, and quality control processes.
• Customer-Focused: Strong client relationship management and problem-solving skills.
• Technical Knowledge: Familiarity with commercial cleaning equipment, including ProTeam backpack vacuums, and industry-standard cleaning techniques.
• Technology Proficiency: Comfortable using scheduling software, reporting tools, and Microsoft Office/Google Workspace.
• Physical Requirements: Ability to walk, stand, bend, and lift up to 50 lbs as needed for inspections or demonstrations.
• Valid Driver's License: Required for site visits and travel within the DFW area.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonuses
• Training and development opportunities
• Company-provided equipment and uniforms