Full Time Field Operations Assist

ServiceMaster DSI; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Training & development

Job summary

ServiceMaster Clean By Prime is seeking a hands-on Field Operations Assistant in Arlington, TX to oversee daily field operations, manage staff, and ensure quality service delivery. The role requires leading teams, maintaining client relationships, and driving efficiency through lean practices.

This full-time position supports cleaning services, participates in coverage, and helps ensure high standards while maintaining safety and compliance for all sites in the DFW area.

Qualifications

• 3+ years in an operations or management role, preferably in commercial cleaning or facilities management.
• Proven leadership and staff development abilities.
• Experience with workflow optimization, scheduling, and quality control processes.
• Customer-focused with strong problem-solving skills.
• Knowledge of commercial cleaning equipment (e.g., ProTeam backpacks).
• Proficiency using scheduling software and Microsoft Office/Google Workspace.
• Ability to walk, stand, bend, and lift up to 50 lbs; valid driver’s license.

Responsibilities

• Oversee daily field operations and ensure quality service delivery.
• Lead and train cleaning staff, supervisors, and subcontractors; provide coaching on best practices.
• Maintain strong client relationships and ensure customer satisfaction.
• Apply lean management to improve efficiency and reduce waste.
• Schedule workforce and manage coverage for cleaning services.
• Inspect sites to ensure safety and quality standards; maintain equipment readiness.
• Track KPIs and report performance to leadership.

Skills

Team leadership

Scheduling

Quality assurance

Customer service

Lean process improvement

Office software

Physical stamina

Valid driver’s license

Tools

ProTeam backpack vacuums

Scheduling software

Microsoft Office / Google Workspace

Job description

PLEASE READ BEFORE APPLYING!!!!!!

Full Time Field Operations Assistant – ServiceMaster Clean

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Training & development

PLEASE READ BEFORE APPLYING!!!!!!

Full Time Field Operations Assistant – ServiceMaster Clean

Location

Arlington, TX (DFW Area)

Job Type

Full-Time

About Us

ServiceMaster Clean By Prime is a leading provider of commercial cleaning and specialty cleaning services in the DFW area. We are committed to delivering high-quality service to our clients while maintaining efficiency in our operations. As part of our growing team, we are looking for an experienced Field Operations Assistant to oversee daily business operations, ensure quality service delivery, and drive efficiency through lean management practices.

Job Summary

The Field Operations Assistant will be responsible for overseeing all operational aspects of the business, including staff management, client satisfaction, quality control, and process improvement. THIS IS A HANDS ON POSITION, AND THE INDIVIDUAL IN THIS ROLE WILL ALSO BE EXPECTED TO PROVIDE COVERAGE AND PERFORM CLEANING TASKS. This role ensures the smooth execution of cleaning services, maintains strong relationships with clients, supports and develops quality teammates, and drives continuous improvement in service delivery.

Key Responsibilities

• Service Operations Management: Oversee daily commercial cleaning and specialty service operations, ensuring schedules are met and quality standards are maintained.
• Team Leadership & Training: Manage and mentor cleaning staff, supervisors, and subcontractors; provide training on best practices, safety protocols, and customer service.
• Quality Assurance: Conduct site inspections, implement cleaning checklists, and address service issues to maintain high-quality standards.
• Client Relations: Serve as the main point of contact for clients, address concerns promptly, and ensure customer satisfaction.
• Scheduling & Workforce Management: Optimize employee schedules to maximize efficiency and coverage for cleaning services.
• Inventory & Equipment Management: Monitor and maintain cleaning supplies, ProTeam backpack vacuums, and other equipment to ensure operational readiness.
• Process Improvement: Apply lean management principles to improve efficiency, reduce waste, and enhance service delivery.
• Health & Safety Compliance: Ensure all employees follow OSHA standards and company safety policies.
• Reporting & Metrics: Track KPIs related to operations, employee performance, and customer satisfaction, providing regular reports to leadership.

Qualifications

• Experience: 3+ years in an operations or management role, preferably in commercial cleaning, janitorial services, or facilities management.
• Leadership Skills: Proven ability to lead teams, train staff, and enforce performance standards.
• Process-Driven: Experience in workflow optimization, scheduling, and quality control processes.
• Customer-Focused: Strong client relationship management and problem-solving skills.
• Technical Knowledge: Familiarity with commercial cleaning equipment, including ProTeam backpack vacuums, and industry-standard cleaning techniques.
• Technology Proficiency: Comfortable using scheduling software, reporting tools, and Microsoft Office/Google Workspace.
• Physical Requirements: Ability to walk, stand, bend, and lift up to 50 lbs as needed for inspections or demonstrations.
• Valid Driver’s License: Required for site visits and travel within the DFW area.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonuses
• Training and development opportunities
• Company-provided equipment and uniforms

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.