Commercial Card Supplier Enablement Operations - Vice President

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking a Commercial Card Operations Lead to drive scalable execution for Supplier Enablement.

You will translate strategy into repeatable processes, partner across sales, product, technology, risk, and compliance, and lead an operations team to remove friction and accelerate adoption. You will define governance, manage performance metrics, build playbooks, and deliver results in a fast-paced, matrixed environment while developing leadership and improving

Qualifications

• Experience in payments, financial services, or related operations delivering cross-functional initiatives.
• Experience leading and developing high-performing operations teams in a fast-paced, matrixed organization.
• Knowledge of payment card networks and transaction processing, with ability to translate complex processes into operational execution.
• Ability to establish operating cadences and governance routines to drive accountability and results.

Responsibilities

• Lead and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.
• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement priorities.
• Own resourcing, prioritization, and execution management across multiple initiatives.
• Drive end-to-end delivery of operational initiatives including process redesign and tooling improvements.
• Identify bottlenecks and implement scalable solutions to improve speed and quality.
• Build repeatable playbooks and documentation to support program execution at scale.
• Define and monitor operational performance metrics and deliver executive reporting.
• Develop insights and root-cause analyses to inform prioritization and decisions.
• Ensure governance, risk awareness, and controls alignment in documentation.
• Collaborate with leadership to align on priorities and execution timelines.
• Partner with sales, client management, product, technology, and risk/compliance to remove obstacles.

Skills

Payments knowledge

Leadership

Cross-functional collaboration

Data-driven decision making

Project management

Stakeholder management

Process improvement

CRM tools (Salesforce)

Tools

Salesforce

Excel

Data visualization

Jira

Job description

Join a team that turns strategy into measurable client and supplier outcomes. In this role, you will lead an operations team that drives scalable execution for Commercial Card Supplier Enablement. You will partner across sales, client teams, product, technology, and risk and compliance to remove friction and accelerate adoption. You will bring a continuous improvement mindset, using data and operational discipline to improve performance. You will have the opportunity to grow your leadership impact in a highly collaborative, fast-paced environment.

As a Commercial Card Operations Lead in Supplier Enablement, you lead an operations team that executes strategic initiatives aligned to Supplier Enablement priorities. You translate strategy into scalable operating processes and repeatable playbooks that improve adoption and revenue outcomes. You drive cross-functional execution, establish governance and operating cadence, and use data-driven insights to improve speed, quality, and consistency. You partner closely with leaders and stakeholders to prioritize work, remove obstacles, and deliver results in a highly matrixed environment. You help operationalize new and enhanced capabilities by defining readiness plans, workflows, and clear roles and responsibilities.

Job responsibilities

• Lead, coach, and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.
• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement and Commercial Card priorities.
• Own resourcing, prioritization, and execution management across multiple concurrent initiatives.
• Drive end-to-end delivery of operational initiatives, including process redesign, readiness execution, controls alignment, tooling improvements, and reporting enhancements.
• Identify operational bottlenecks impacting Supplier Enablement outcomes and implement scalable solutions to improve speed, quality, and consistency.
• Build repeatable playbooks, operating procedures, and documentation to support program execution at scale.
• Define and monitor operational performance metrics (such as cycle times, throughput, conversion readiness, and issue resolution service levels) and deliver regular executive reporting.
• Develop insights and root-cause analyses to inform prioritization, decisions, and continuous improvement.
• Ensure strong governance, including risk awareness, controls alignment, and disciplined documentation.
• Partner with Supplier Enablement leadership to align on priorities, deliverables, and execution timelines.
• Collaborate with sales, client management, product, technology, and risk and compliance partners to remove obstacles and support enablement through clear operating guides and communications.

Required qualifications, capabilities, and skills

• Experience in payments, financial services, or a related operations environment delivering cross-functional initiatives.
• Experience leading and developing high-performing operations teams in a fast-paced, highly matrixed organization.
• Knowledge of payment card networks and transaction processing, with the ability to translate complex processes into operational execution.
• Demonstrated ability to establish operating cadences and governance routines to drive accountability and results.
• Demonstrated ability to define performance metrics, build reporting, and use data to manage outcomes.
• Demonstrated ability to manage multiple concurrent initiatives, including prioritization, planning, and execution.
• Strong stakeholder management and communication skills, including influencing and aligning senior partners.
• Experience leading change initiatives and implementing process improvements at scale.
• Proficiency with customer relationship management and operational tools (for example, Salesforce) and comfort using data to drive decisions.

Preferred qualifications, capabilities, and skills

• Experience supporting supplier enablement, onboarding, activation, or adoption programs in payments.
• Experience operationalizing new product capabilities, including readiness planning, workflow design, and pilot-to-scale transitions.
• Experience designing and maintaining operational playbooks, procedures, and controls documentation.
• Experience building executive-ready performance narratives from operational data and trends.
• Familiarity with operational reporting, dashboarding, and workflow tools used in commercial payments environments.