Commercial Banking Administrator III

Eastern Bank; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Total Rewards benefits

Tuition reimbursement

Job summary

Eastern Bank is seeking a Commercial Banking Administrator III to independently manage large, complex loan accounts and support a lending team through the full loan closing process.

The role emphasizes due diligence, post-closing monitoring, and collaboration with customers, attorneys, and various internal teams to ensure compliance and timely closings.

Qualifications

• Knowledge of commercial banking compliance and regulations.
• Must be able to work independently with little direction.
• Strong communication, organizational, writing and interpersonal skills.

Responsibilities

• Serve as primary contact with Loan Production Group and Loan Operations for new loans, renewals, extensions and modifications.
• Interact with customers, attorneys, CPAs, and lenders to resolve issues and ensure documentation is returned timely.
• Manage loan pipeline in nCino and other sources, ensuring data accuracy.
• Research and resolve issues from Compliance, Internal Audit and Credit Risk Review.
• Provide training and mentorship to junior Commercial Banking Administrators.
• Generate nCino management reports and assist in system upgrades/testing.

Skills

Commercial Banking

Lending Support

Loan Closing

nCino

Compliance Knowledge

Microsoft Office

Relationship Building

Education

Bachelor’s degree or related knowledge/skills gained through experience

Tools

nCino Lifecycle Lightning

Salesforce

Microsoft Office (Excel/Word/Access)

Job description

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Commercial Banking Administrator III works very independently handling accounts of large size and complexity and/or high volume of accounts. Supports a lending team while being responsible for the review and completion of due diligence associated with the commercial loan documentation/closing process, including the satisfaction of approval conditions prior to the preparation of commercial loan documentation and controlling the disbursement of new loan proceeds by reviewing attorney prepared documents to ensure adherence to loan approval requirements. Additional responsibilities include monitoring and enforcing post-closing exception items and working closely with customers and attorneys to manage the loan closing process. Provides support and guidance to less experienced Commercial Banking Administrators.

• Serves as the primary contact with the Loan Production Group and Loan Operations ensuring that all new loans, renewals, extensions and modifications are processed, and set-up as intended advising the support areas as required with more complex transactions including but not limited to participations, industrial revenue bonds, tranche loans and others.
• As directed by the RMs, the Commercial Banking Administrator III interacts with customers, attorneys, CPAs, and other lending institutions to resolve problems and/or aids where needed and to ensure that all required documentation, both loan and deposit, is returned as required within an appropriate timeframe.
• Manage pipeline of assigned loans within nCino and other secondary sources. Ensure the accurate and timely completion of all data points as required.
• Use third party providers collecting required documentation for services such as OFAC, Certificates of Existence and Flood Determination certificates.
• Utilizes systems, procedural, operational and enterprise expertise to research and resolve issues and questions that may occur including those from Compliance, Internal Audit and Credit Risk Review. Works closely with and maintains strong productive relationships with the Loan Production Group, Loan Operations, Compliance, Credit Risk Review, Managed Assets, Internal Audit, Deposit Operations, Treasury Services, and the Business and Customer Service Centers to ensure rapid and positive issues resolution.
• Perform loan maintenance as required. Maintenance will include participation settlements, loan payment adjustments, pay-offs and pay-downs, partial releases, interest rate changes.
• Responsible for opening and maintaining Commercial Banking deposit accounts ensuring that all bank procedures are adhered too. Work with Treasury Services to ensure that all products are set up and working appropriately. Monitor and process overdrafts and ensuring compliance with overdraft approval and insider transaction procedures. Researches customer delinquencies and aged overdrafts and performs the necessary corrective maintenance to eliminate the cause should problems be the result of internal or systematic errors.
• Assists the RMs in monitoring various monthly management reports to ensure that renewals, extensions, rate changes and maturity loans are reviewed, and the documentation prepared within the time frame designated and approved by the Team Leaders, Group Heads and or Credit Committee. Reports reviewed and monitored by the administrator include Flood, UCC Continuations/Terminations, K-Loan, Document Exceptions, On-Line Dollar, Missing Signature Cards and Sweep Reports.
• Depending on the department to which the Commercial Banking Administrator III is assigned, s/he may be responsible for other lending support activities such as construction loan monitoring and processing of advances.
• Provide training to Commercial staff and acts as a mentor to less experienced Commercial Banking Administrators to include cross-training with other associated departments, i.e. Loan and Deposit Operations.
• Provide administrative support to the Commercial Banking group by generating nCino management reports and assist in the testing of nCino system upgrades and the addition of new nCino products.

Must work within the boundaries of the division and bank’s policies and procedures. The Commercial Banking Administrator III must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities. Possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment.

Qualifications:

• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing and interpersonal skills required
• Working knowledge of the following programs:
  • Microsoft Office (Excel/Word/Access)
  • Metavante Insight/FIS
  • nCino Lifecycle Lightening
  • Salesforce
• Bachelor’s degree or related knowledge/skills gained through experience required
• 10+ years of commercial loan experience required
• Extensive knowledge of commercial and commercial real estate loan closing processes and procedures, loan systems and loan documentation.
• Expert real estate knowledge in an administrative support role
• Strong leadership, planning and organizational skills required
• Self-disciplined, self-motivated individual possessing a team-building spirit

Working Condition:

• Standard Office
• Some travel may be required between office sites for training, meetings and to foster a greater degree of teamwork.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace.

Job Info

• Job Identification 4433
• Job Category Commercial Sales and Service
• Posting Date 09/17/2026, 04:55 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 125 High St, Boston, MA, 02110, US (Hybrid)